Lending Partnerships Concierge

About Figure

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. 

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. 

We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.

About the Role

We are seeking a highly skilled Concierge Partner Support Manager to deliver exceptional, relationship-driven support to our B2B clients, including Executives, high-performing Loan Officers, and Administrative Professionals. This role is focused on providing proactive, high-touch service for lending products, ensuring a seamless experience from onboarding through ongoing use.

The ideal candidate thrives in a fast-paced environment, communicates with clarity and professionalism, and takes ownership of client satisfaction at every stage.

What You’ll Do

Serve as the primary point of contact for Loan Officers, Executives, and their teams, delivering personalized, concierge-level support

Build and maintain strong B2B relationships through consistent, proactive communication

Guide clients through lending product features, processes, and issue resolution

Anticipate client needs and provide solutions before issues arise

Troubleshoot and resolve complex inquiries with a sense of urgency and accountability

Coordinate cross-functionally with internal teams (operations, product, engineering) to ensure timely resolutions

Maintain detailed records of client interactions and follow-ups 

Identify trends in client feedback and recommend improvements to products or processes

What We Look For

5-7+ years of customer support, account management, or client success experience in a B2B environment

Experience in mortgage, lending, fintech, or financial services strongly preferred

Strong understanding of Loan Officer workflows and administrative support structures

Exceptional communication skills (written and verbal) with a polished, professional tone

Proven ability to manage multiple priorities while maintaining attention to detail

Problem-solving mindset with a proactive, solutions-oriented approach

Salary

Base Compensation Range: $80,800-$121,200/yr

Variable: 30% 

Company equity in the form of RSUs

This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.

Benefits

Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans

Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits

Employer-paid life and disability insurance

11 observed holidays and PTO plan

Up to 12 weeks of paid family leave

Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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