Live chat assistant

This is a remote position. At COWOC, we are dedicated to fostering a brighter future for Prince George's County through comprehensive programs and initiatives that address the needs of our community. Our youth development programs are designed to provide young people with the tools, mentorship, and opportunities they need to succeed.

We offer a range of after-school activities, educational workshops, and leadership training to nurture the potential within each child and teenager, helping them to grow into confident and capable adults. In addition to our focus on youth, we are committed to improving the overall health and wellness of our community members. Our health and wellness programs promote physical, mental, and emotional well-being through various initiatives such as fitness classes, nutrition workshops, and mental health support.

By collaborating with local businesses and health professionals, we aim to create a healthier, more vibrant community. A core component of our mission is violence prevention. Our Violence Interrupters program is a crucial part of our strategy to reduce violence in Prince George’s County.

By intervening in conflicts and providing support to at-risk individuals, we work to prevent violence before it occurs. Our team of dedicated professionals is on the ground, engaging with the community to create safer neighborhoods and foster a culture of peace and understanding. At COWOC, we believe in the power of community collaboration.

We work alongside various partners, including nonprofits, local businesses, and faith-based organizations, to amplify our impact and drive positive change. Our initiatives, such as food assistance programs and workforce development opportunities, are designed to support and uplift marginalized communities, ensuring that everyone has access to the resources they need to thrive. Join us in our mission to empower Prince George’s County.

Together, we can create a community where every individual can achieve greatness!

We are looking for a tech-savvy and customer-focused Remote Live Chat Assistant to engage with customers via our website’s live chat system. In this role, you will provide instant support, answer inquiries, and help resolve issues in real time — all through written communication. The ideal candidate has excellent typing and problem-solving skills, and thrives in a fast-paced, fully remote environment.

Key Responsibilities:

Respond to customer inquiries via live chat in a timely and professional manner

Provide accurate information regarding products, services, orders, or policies

Resolve customer issues or concerns efficiently, escalating when needed

Maintain a friendly, helpful, and brand-aligned tone in all conversations

Handle multiple chats simultaneously while maintaining high-quality service

Document customer interactions and feedback for internal tracking

Collaborate with other team members to improve service processes

Stay up to date on company products, promotions, and policies

Qualifications:

High school diploma or equivalent (college degree preferred but not required)

Proven experience in customer service, especially via live chat or messaging platforms

Excellent written communication and grammar skills

Fast and accurate typing skills (recommended: 50+ WPM)

Strong attention to detail and multitasking abilities

Comfortable with technology and learning new software quickly

Ability to work independently and maintain productivity remotely

Requirements
Reliable computer or laptop with internet access

Quiet and professional home work environment

Flexible availability, including evenings and weekends if needed

Familiarity with chat platforms such as Zen desk, Intercom, LiveChat, or similar tools

Benefits
100% remote work

Flexible scheduling options

Paid training and ongoing support

Health insurance and PTO (for eligible employees)

Growth opportunities within the company

Medical, Dental and Vision

Paid Time off

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