Logistics Coordinator

Million Dollar Baby Co. is a family-owned business specializing in children's furnishings since 1990. The Logistics Coordinator will support logistics functions including order management and customer service, ensuring efficient communication and operations across various teams.

Responsibilities

• Provide retailer facing customer service including responding to pre and post order or shipment related inquiries via email or phone call as necessary
• Notifying retailers and management of any shipping issues, addressing shipping errors and discrepancies as they arise
• Creating bill of ladings and requesting for rate quotes, optimizing around transit times and freight costs
• Ensuring all shipments are processed and shipped within our internal SLAs
• Review order exceptions, including damages from an operational lens to ensure a best-in-class customer experience, issuing Return Merchandise Authorization (RMA), issuing call tags and or processing parts replacement orders
• Management of claims for all damaged/loss shipments, invoice overcharges and customer chargebacks with the goal of maximizing our claims win rates
• Assist with various Logistics and Order Management functions: shipment processing for small parcel and LTL orders, order entry, customer inquiries, releasing, quoting, routing orders and shipment preparation, including creating payment requests

Skills

• 1-2 years of work experience
• Extreme attention to detail – you triple check all emails and deliverables and take pride in getting it right the first time
• Super organized – never let anything slip through the cracks, time management is your forte, and you are not shy about following up with internal or external stakeholders
• Effective verbal and written communication skills – communicate to be understood in a concise and clear manner, bring a point of view
• Strong analytical skills – use logical structuring in understanding problems and in creating solutions, don't rely on others to tell you what to do
• Adaptable and flexible – priorities change on a daily or hourly basis, you can pivot, adjust your schedule and re-focus
• Team-oriented -- you jump at the chance to help a team member when assistance is needed
• Intermediate Excel skills

Benefits

• 100% of your health, dental and vision insurance monthly premiums paid by us!
• Flexible PTO because we respect the need for work/life harmony
• Company matching 401(k)
• Vacation reimbursement and health & wellness subsidy programs
• Tuition reimbursement
• Matching charitable donations to the nonprofit organization of your choice
• Company-wide monthly celebrations - lunch is on us!
• Dog-friendly workplace, yes! You can bring your best friend to work
• Free MDB Co. swag + generous employee discount on products

Company Overview