Medical Billing Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring a full-time Medical Billing Virtual Assistant on behalf of a growing sports physical therapy practice.

This is primarily a billing role. The ideal candidate will own the full billing cycle — claims management, denial follow-up, payment posting, and secondary/out-of-network insurance management — and must come in ready to run, not learn from scratch. As a secondary function, this VA will serve as front desk backup when the clinic's admin is unavailable, covering phones, scheduling, and general admin tasks.

This is an excellent opportunity for a seasoned medical biller who thrives in a fast-paced environment and wants to make a real impact supporting athletes and active individuals.

About Our Client

Our client is a high-performance sports physical therapy practice dedicated to empowering athletes and active individuals to return to the activities they love — bridging the gap between rehabilitation and performance. They provide exceptional, evidence-based care that helps patients not only recover from injury but perform at their highest potential.

Their culture is built on the values of:

Impact

Integrity

Communication

Curiosity

Innovation

Passion

Judgment

The practice is not a volume-driven clinic. They prioritize quality relationships, individualized care, and an outstanding patient experience — whether working with youth athletes, collegiate competitors, professional athletes, or active adults.

Key Responsibilities

Medical Billing & Claims Management — Primary Focus

Own the full billing cycle through Prompt, including claim submission, payment posting, and AR management

Manage claims for a high-volume practice averaging 150–200 visits per week, with 60–70% insurance-based

Follow up on unpaid and outstanding claims in a timely manner

Review, appeal, and resolve denied claims

Manage secondary insurance claims with a strong emphasis on out-of-network and college athlete payer scenarios

Manually track and follow up on secondary insurer claims through Prompt

Resolve billing discrepancies and ensure accuracy across all patient accounts

Post payments to patient accounts

Generate billing reports for management

Ensure compliance with coding and billing regulations

Support insurance verification, benefits checks, and pre-authorization processes

Track referrals and plans of care

Front Desk & Administrative Backup — Secondary Function

Serve as backup phone coverage via Quo VoIP when the primary front office admin is unavailable

Confirm patient appointments and manage rescheduling requests

Handle patient inquiries via phone, text, and email

Manage appointment calendars and coordinate schedules as needed

Maintain accurate electronic medical records within Prompt

Perform data entry, generate basic reports, and manage email correspondence

Send appointment reminders, invoices, and patient follow-up communications

Support general administrative workflows and process improvement initiatives as directed

Tools & Systems

Prompt (EHR & Billing Platform — primary tool)

Google Workspace (Gmail, Chat, Docs, Sheets, Drive)

Quo (VoIP Phone System)

Microsoft Office (Word, Excel)

Requirements

Proven, hands-on experience in full-cycle medical billing — this is not an entry-level role

Strong working knowledge of primary and secondary insurance processing, including out-of-network claims

Experience with Prompt EMR/billing platform is highly preferred; PT or outpatient rehab billing background is a plus

Ability to self-direct and operate independently from day one — training resources will be provided but the VA must come in ready to run

Excellent written and verbal English communication skills

Strong attention to detail, reliability, and ability to manage multiple priorities in a fast-paced environment

Comfortable communicating with patients, providers, and insurance representatives

Proficient in Google Workspace and Microsoft Office

Non-Negotiables

Proven medical billing experience — candidates without this will not be considered

Exceptional English communication skills, both written and verbal

Reliable, accountable, and highly detail-oriented

Able to operate independently and bring billing expertise to the role from day one

Comfortable serving in both a billing-primary and patient-facing backup capacity

Benefits

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families across the Globe