Medical Record Clerk

Orgenesis is seeking a highly organized, detail-oriented, and confidentiality-focused Medical Records Clerk to support the management, maintenance, and integrity of medical and clinical documentation across its healthcare and biotechnology operations. The Medical Records Clerk is responsible for accurately maintaining patient, clinical, research, and healthcare records while ensuring compliance with applicable privacy regulations, company policies, and healthcare documentation standards. This role supports Orgenesis' mission of advancing cell and gene therapy solutions through its global POCare™ platform by ensuring accurate, secure, and accessible health information management.

The ideal candidate possesses strong administrative skills, excellent attention to detail, and experience working with sensitive healthcare information in a regulated environment. Essential Responsibilities
Medical Records Management
Create, maintain, organize, and update patient and clinical records. Ensure medical records are complete, accurate, and properly filed.

Retrieve and distribute records as authorized and requested. Verify documentation for completeness and accuracy. Maintain both electronic and paper medical records when applicable.

Data Entry & Documentation
Enter patient, clinical, laboratory, and treatment information into electronic health record (EHR) systems. Update demographic, insurance, consent, and treatment records. Review records for missing information and coordinate corrections.

Ensure accurate indexing and classification of documents. Maintain data integrity across multiple healthcare information systems. Record Retrieval & Processing
Process requests for medical records in accordance with company policies and regulatory requirements.

Retrieve records for healthcare providers, auditors, researchers, and authorized personnel. Track and document record requests and disclosures. Ensure timely delivery of requested information.

Coordinate record transfers and document archiving activities. Compliance & Confidentiality
Maintain strict confidentiality of patient, healthcare, and company information. Adhere to applicable privacy laws and healthcare regulations.

Follow company policies regarding data security and information access. Support compliance audits and regulatory reviews. Report any privacy, security, or compliance concerns immediately.

Quality Assurance
Perform routine audits of medical records for completeness and accuracy. Identify discrepancies and assist with corrective actions. Support record retention and destruction procedures.

Ensure documentation standards are consistently followed. Participate in quality improvement initiatives. Administrative Support
Assist clinical, operational, and administrative teams with records-related requests.

Support appointment documentation and patient file preparation. Maintain filing systems and document management processes. Prepare reports and records summaries as requested.

Assist with administrative projects and departmental initiatives. Cross-Functional Collaboration
Collaborate with Clinical Operations, Research, Compliance, Quality Assurance, IT, and Administrative teams. Coordinate with healthcare providers and internal stakeholders regarding documentation needs.

Assist with implementation of new record management procedures and systems. Participate in departmental meetings and training sessions. Required Qualifications
Education
High School Diploma or GED required.

Associate Degree in Health Information Management, Healthcare Administration, Medical Office Administration, or related field preferred. Experience
1–3 years of experience in medical records, healthcare administration, health information management, or related administrative roles. Experience working with electronic health records (EHR) systems preferred.

Experience in healthcare, biotechnology, pharmaceutical, or clinical environments preferred. Technical Skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Experience using Electronic Health Record (EHR) systems.

Knowledge of document management and records retention practices. Strong data entry and keyboarding skills. Ability to learn new healthcare technology platforms quickly.

Preferred Qualifications
Associate or Bachelor's Degree in Health Information Management or related discipline. Certification such as Registered Health Information Technician (RHIT) preferred but not required. Experience supporting clinical research or biotechnology organizations.

Familiarity with healthcare privacy and compliance requirements. Experience with medical terminology and healthcare documentation standards. Core Competencies
Attention to Detail
Confidentiality and Integrity
Organization and Record Management
Data Accuracy
Time Management
Communication Skills
Problem Solving
Compliance Awareness
Team Collaboration
Accountability
Adaptability
Customer Service Orientation
Key Performance Indicators (KPIs)
Medical Record Accuracy Rate
Data Entry Accuracy
Record Retrieval Turnaround Time
Compliance Audit Results
Documentation Completion Rate
Record Processing Efficiency
Privacy and Security Compliance
Quality Assurance Scores
Department Service Levels
Physical Requirements
Ability to sit and work at a computer for extended periods.

Ability to review detailed documentation with accuracy. Ability to manage multiple tasks and deadlines simultaneously. Ability to communicate effectively with healthcare professionals and administrative staff.

Benefits

Health & Wellness Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Prescription Drug Coverage
Employee Assistance Program (EAP)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Wellness and Mental Health Programs
Financial Benefits
Competitive Base Salary
Annual Performance Bonus Eligibility
401(k) Retirement Plan with Company Match
Life Insurance Coverage
Short-Term Disability Insurance
Long-Term Disability Insurance
Accidental Death & Dismemberment Insurance
Paid Time Off
Paid Vacation
Paid Holidays
Paid Sick Leave
Personal Days
Bereavement Leave
Jury Duty Leave
Professional Development
Health Information Management Training
Continuing Education Opportunities
Tuition Assistance Programs
Professional Certification Support
Career Growth and Advancement Opportunities
Work-Life Balance
Flexible Work Arrangements
Remote and Hybrid Work Opportunities (where applicable)
Employee Recognition Programs
Inclusive and Collaborative Work Environment
Employee Wellness Initiatives
Working Conditions
Office, healthcare, laboratory, or remote work environment. Frequent interaction with confidential healthcare and clinical records. Regular collaboration with healthcare professionals, researchers, and administrative personnel.

Work performed in accordance with strict privacy and regulatory requirements. Equal Employment Opportunity Statement
Orgenesis is an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive workplace. Employment decisions are based on qualifications, merit, performance, and business needs without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic under applicable law.