Medical Virtual Assistant (Insurance Verification & Authorization Specialist)

This is a remote position.

Virtual Rockstar is hiring a full-time Medical Virtual Assistant (Insurance Verification & Authorization Specialist) on behalf of a growing physical therapy practice.

This role is dedicated exclusively to insurance verifications and prior authorizations, helping the clinic improve accuracy, reduce billing issues, and create a smoother workflow for the in-office team. You will work closely with the practice’s leadership and administrative team to ensure patient insurance information, authorization codes, and payer requirements are handled correctly the first time.

This is an ideal role for someone who is highly detail-oriented, experienced with insurance workflows in a physical therapy or outpatient setting, and comfortable communicating directly with insurance providers over the phone.

About Our Client

Our client is a physical therapy practice focused on helping patients avoid unnecessary injections, medications, and surgery through proactive, personalized care. Their mission is to help patients take control of their healthcare and improve long-term wellness outcomes.

The clinic is currently growing and preparing to expand into a wellness center while continuing to strengthen operational systems and patient support. The team values accuracy, communication, accountability, and efficiency in delivering high-quality patient care.

Key Responsibilities

Insurance Verification & Benefits Review

Verify patient insurance eligibility and benefits accurately prior to appointments

Review copays, deductibles, authorization requirements, and coverage limitations

Update patient records with current and accurate insurance information

Ensure all insurance details and ID numbers are entered correctly into the EMR system

Prior Authorizations

Obtain and track prior authorizations for therapy services and procedures

Communicate directly with insurance providers via phone and payer portals

Follow up on pending authorizations and document updates accurately

Maintain organized records of authorization approvals, denials, and expiration dates

Insurance Coordination & Claims Support

Clarify coverage details with insurance companies and resolve discrepancies

Track pending insurance claims and authorization-related issues

Assist with identifying and preventing claim rejections caused by inaccurate information

Support clean claims processing by ensuring information is accurate the first time

Administrative & Team Support

Communicate daily with the clinic team regarding verification and authorization updates

Assist with scheduling support if needed during staff absences

Maintain HIPAA compliance and patient confidentiality at all times

Tools & Systems

PROMPT EMR

Weave (phone system)

Breakthrough (marketing platform)

Insurance portals and payer systems

Requirements

Experience in insurance verification and prior authorizations within a healthcare setting

Strong understanding of insurance workflows, eligibility checks, and payer communication

Excellent verbal and written English communication skills

Comfortable speaking directly with insurance providers over the phone

Strong attention to detail and ability to work with minimal distractions

Highly organized with strong documentation and follow-through skills

Experience in physical therapy or outpatient healthcare settings strongly preferred

Non-Negotiables

Dedicated focus on verifications and authorizations with strong accuracy and attention to detail

Clear and understandable English communication skills for insurance-related calls

Back-offic

Benefits

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families across the Globe