Member Service Representative (BCGEU)
Vancity is a member-owned credit union committed to inclusion and social justice. As a Member Services Representative, you will build relationships with members, assist them with banking transactions, and address their unique needs through excellent communication and interpersonal skills.
Responsibilities
- Performing member transactions consistent with established service standards
- Achieving established sales and service objectives, including referrals to specialist roles so that member needs are met
- Applying service standards, policies, procedures and controls to meet compliance requirements and mitigate risk
- Resolving and handling member queries including, but not limited to inbound/outbound calls, email, and online
- Fully leveraging and utilizing the technical systems available so that the service experience for the member is efficient and seamless
Skills
- A high school diploma or equivalent
- At least 1 year of working experience interacting with people and businesses in a professional capacity with excellent customer service skills
- Ability to connect quickly with people over the phone
- Ability to explain complex information in simplified language
- A curious nature and strong problem-solving skills
- The ability to ask questions with intent
- Exceptional verbal and written communication skills
- Experience in a financial institution or banking is a bonus
- Customer service and/or call centre experience is an asset
Benefits
- Customizable Benefits
- Generous Vacation
- Extra Stat Holidays
- Immediate Health Coverage
- Defined Benefit Pension
Company Overview