Microsoft Solutions Specialist

SHI International Corp. is a global provider of IT solutions and services, and they are seeking a Microsoft Solutions Specialist to act as a subject matter expert for their Microsoft customers. The role involves identifying customer needs, recommending Microsoft solutions, and managing customer engagements to drive retention and growth in strategic Microsoft agreements.

Responsibilities

• Primary focus on retention and growth sales of strategic Microsoft Agreements
• Support sales with customer engagements as the Microsoft subject matter expert
• Manage ongoing customer engagement on upcoming Microsoft milestones, including but not limited to renewal agreements and yearly true-ups
• Works with customers to determine ideal business outcomes and position SHI professional managed service offerings
• Working knowledge of the core Microsoft products, licensing strategies, and all operational aspects of Microsoft Enterprise Enrollments (i.e., contracts, order processing, MSLI, MLS analysis, etc.)
• Assists in training SHI Sales teams on Microsoft products & programs and how customers can benefit from using core products

Skills

• Completed Bachelor's Degree or relevant work experience required
• 1-3 year of experience in Sales, Sales Support, Information Technology, or a similar role
• Ability to travel up to 10%
• Working knowledge of the core Microsoft products, licensing strategies, and all operational aspects of Microsoft Enterprise Enrollments (i.e., contracts, order processing, MSLI, MLS analysis, etc.)
• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic
• Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic
• Proficiency in utilizing Cisco's suite of tools such as CCW, Connect the Dots, EOL/EOS Newsletters, Webex Teams, Datasheets, Installation Guides, and Customer Service Hub to support technical and sales-related tasks - Basic
• Ability to understand and articulate various security technologies, including firewalls, endpoint protection, email security, and identity management, to identify and address customer security challenges - Basic
• Skilled in providing guidance and mentorship to teams to enhance their performance and support their professional development - Basic

Benefits

• Medical
• Vision
• Dental
• 401K
• Flexible spending

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