NICE Platform Engineer (100% Remote)
About Us
We are a global technology staffing and solutions firm connecting elite talent with industry-leading organizations worldwide. Our teams span North America, Europe, Asia-Pacific, and beyond — delivering senior-level professionals who drive real transformation across enterprise platforms, cloud infrastructure, CX technology, and digital operations. We believe in building long-term partnerships, not just placements.
Role Overview
We are seeking a Senior NICE Platform Engineer with 5+ years of hands-on experience to join our client's global contact center team. This is a senior-level, full-time remote engagement requiring deep technical expertise in NICE CXone and/or NICE Engage, strong architectural thinking, and the confidence to communicate directly with senior stakeholders at US-based Fortune 100 organizations.
You will own platform design, configuration, optimization, and integration — while serving as a trusted technical advisor to business and operations leaders. If you have a track record of leading enterprise NICE implementations and thrive in high-accountability environments, we want to hear from you.
Key Responsibilities
Architect, configure, and maintain NICE CXone / NICE inContact / NICE Engage platforms at an enterprise scale
Lead end-to-end platform implementations, migrations, and major upgrades
Design and optimize IVR flows, call routing strategies, ACD configurations, and omnichannel contact flows
Integrate NICE platform with enterprise CRM and ticketing systems (e.g., Salesforce, ServiceNow, Microsoft Dynamics)
Serve as a senior technical point of contact for US-based Fortune 100 client stakeholders
Drive platform governance, security configurations, user provisioning, and access management
Lead troubleshooting of critical incidents and platform outages with urgency and precision
Develop architectural documentation, technical runbooks, SOPs, and integration specs
Provide technical mentorship and guidance to junior engineers and platform administrators
Collaborate with business stakeholders to translate complex requirements into scalable platform solutions
Own reporting, analytics, and WFM/QM module configuration as needed
Participate in change management, release planning, and Agile/ITIL delivery processes
Required Skills
5+ years of hands-on experience with NICE CXone, NICE inContact, or NICE Engage
Proven experience architecting and leading enterprise-scale NICE platform implementations
Deep expertise in IVR/ACD design, CXone Studio, and omnichannel contact flow development
Strong experience integrating NICE with enterprise CRM/ticketing systems via APIs and middleware
Solid understanding of contact center telephony (SIP, PSTN, VoIP) at an enterprise level
Demonstrated experience communicating with senior stakeholders and Fortune 100 clients
Ability to lead cross-functional projects and technical teams
Strong documentation and architectural design skills
Excellent written and spoken English — executive-level communication required
Preferred Skills
Experience with NICE WFM, Quality Management (QM), or Interactions Analytics
Knowledge of REST APIs, webhooks, and middleware/integration platforms
Exposure to cloud infrastructure (AWS, Azure) in a contact center context
NICE CXone Certification
Experience in ITIL or Agile delivery environments
Background working with Fortune 500/100 enterprise clients
⚠️ Due to the critical nature of this hire, we are unable to accommodate long notice periods (such as 30-day notices). If you are not immediately available or available within a short timeframe, please do not apply.