Onboarding Specialist I (St.Charles, MO / Hybrid)
FreedomCare is a healthcare company focused on revolutionizing home care delivery. They are seeking an Onboarding Specialist I to assist patients and caregivers in enrolling in the Consumer Directed Services (CDS) program and ensuring they understand its features and benefits.
Responsibilities
- Work with patients' chosen caregivers to guide them in submitting all required work and medical documentation, documentation for tax applications, background checks, and supported employment verification
- Schedule and conduct remote orientations with patients and caregivers
- Occasional in-home orientations may be required
- Submit all tax applications to the proper agencies
- Complete any required follow-up to complete the process
- Complete background checks and follow up as needed according to the results
- Communicate and facilitate this process to the point of enrollment complete
- Adhere to a revolving monthly client service and compliance standard
- Effectively input and update the case file and account data within our Salesforce CRM tool
- Manage your call dashboards and reporting to assist in managing assignments
Skills
- At least 1 year of previous experience in a fast-paced customer service role
- Proven Exceptional Customer Service experience
- Experience in high-volume inbound and outbound call environment
- Strong customer focus and adaptability to different personality type
- Ability to multitask, set priorities and manage time effectively
- Build sustainable relationships and engage patients/caregivers by taking the extra mile in resolving any issues/concerns
- Must have poise and patience when dealing with customers
- Strong phone and verbal communication skills along with active listening skills; ability to comfortably resolve issues over the telephone
- Attention to detail and data accuracy
- Ability to meet and/or exceed weekly targets or metrics
- Excellent communication (written and verbal) and organization skills
- Effective time management, prioritization and multitasking skills
- Proactive with a commitment to excellence in your work
- Flexibility and openness as the role and responsibilities may change and or evolve as we grow
- Previous experience managing multiple schedules
- Bilingual Spanish or other languages, preferred
- 2 years of Salesforce experience
- 2 years of Medicaid experience in a homecare agency environment
Benefits
- Competitive compensation
- Medical benefits
- Retirement plans
- Wellness programs
- Fun company events
- Ongoing learning opportunities
Company Overview
Company H1B Sponsorship