Operations Specialist
Checkr is a data platform company focused on building safe and fair decision-making processes. The Operations Outreach Specialist will manage manual verification requests, ensuring accurate and timely delivery of employment and income verifications while engaging with employers and payroll providers.
Responsibilities
- Own the end-to-end manual outreach process to fulfill employment and income verifications, ensuring fast and accurate product delivery
- Make outbound phone calls and send written communication to HR and payroll contacts to gather required information in a timely manner
- Conduct discovery and validation work to identify accurate employer contacts, ensuring data integrity and preventing fraudulent or incomplete verifications
- Manage a high volume of outreach activity with new claims and follow ups daily while maintaining top-tier accuracy and documentation
- Navigate internal systems and workflows to complete and submit verifications within defined SLAs
- Collaborate cross-functionally with Customer Support, Quality, and other teams to escalate complex issues and contribute to process improvement
Skills
- 1+ year of experience in outreach, contact center, sales, fulfillment, or other customer-facing roles; startup or high-growth environments preferred
- Exceptional verbal and written communication skills, with a proven ability to persuade and problem-solve via phone and email
- Strong time management and organizational skills with an ability to juggle multiple priorities in a fast-paced environment
- Self-starter mindset with a drive to hit productivity and fulfillment goals
- Deep sense of ownership over customer and revenue-impacting work, and a commitment to data security, confidentiality, and compliance in every interaction
- Startup or high-growth environments preferred
Benefits
- Learning and development allowance
- Competitive cash and equity compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
- Lunch four times a week
- A commuter stipend
- An abundance of snacks and beverages
- A relocation stipend may be available for those willing to relocate to a Checkr hub location.
Company Overview
Company H1B Sponsorship