Operations Specialist
Purpose of the Role
To support the day-to-day internal operations of the agency by streamlining workflows, managing project execution, and ensuring smooth coordination between departments. The Operations Specialist plays a crucial role in optimizing performance, maintaining accurate documentation, and driving efficiency across teams to meet project and client objectives.
About the Role
As an Operations Specialist at Painter Marketing Pros, you will manage project tasks, coordinate cross-team workflows, maintain accurate records, and contribute to process improvements. You’ll work closely with the Operations Manager and various teams to ensure smooth execution of deliverables and support operational excellence. This is a remote, full-time role working 9 AM–6 PM EST.
What You'll Do
Ensure all internal and client deliverables meet timelines and expectations
Collaborate with cross-functional teams to manage and execute project tasks
Use project management tools like ClickUp, Asana, and Zapier for task tracking and automation
Maintain accurate records of project activities and communications in the CRM
Identify inefficiencies and recommend process improvements
Support rollout of new workflows and best practices
Assist with tracking and analyzing KPIs for operational adjustments
Educate team members on processes, tools, and digital products
Create and update SOPs and documentation for workflows
Analyze operational data and report insights to the Operations Manager
Requirements
1–3 years experience in operations, project coordination, or administrative support in a digital setting
Strong organizational skills and attention to detail
Familiarity with project management tools like ClickUp or Asana
Excellent written and verbal English communication skills
Proficiency with Google Workspace (Docs, Sheets, Slides, Gmail)
Exposure to sales, marketing, or client delivery functions is a plus (Google Business Profile, Local Service Ads, Meta Advertising, Google Advertising, Basic SEO etc)
Comfortable working full-time, 9 AM–6 PM EST, Monday to Friday