Outbound Sales Representative

About Us
Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results.

FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company. Our mission is to create an environment within which our people THRIVE! We invest in our people and put culture first because we believe that happy, fulfilled teams can achieve great things.

FPS offers a competitive suite of employee benefits, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for accelerated career growth for high-potential individuals in our fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, we can drive excellence for our clients. Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!
Job Overview:
The Appointment Setter is responsible for conducting outbound calls to prospective customers, introducing insurance products and services, qualifying customer interest, and scheduling appointments for licensed insurance agents. The role requires strong communication skills, sales confidence, and the ability to handle objections effectively.
What You’ll Do:
Make 400–600 outbound calls per day to qualified leads

Introduce insurance products such as:
Auto Insurance

Home Insurance

Life Insurance

Renters Insurance

Qualify leads based on customer needs and eligibility

Schedule appointments for licensed insurance agents/advisors

Maintain accurate customer information in CRM systems

Meet daily and weekly KPIs including:
Call volume

Appointments set

Conversion rate

Attendance rate

Follow compliance guidelines and scripts

Build rapport with potential customers professionally

Handle objections and provide basic product information

Coordinate with agents regarding scheduled appointments

Qualifications:
What It Takes to Succeed:
At least Senior High School graduate or College level

BPO, sales, telemarketing, or lead generation experience preferred, Outbound sales or retention accounts

Experience in cold calling is an advantage

US insurance campaign experience is a strong advantage

Insurance appointment setting

Medicare or Property & Casualty campaigns

Sales development representative (SDR)

Lead generation for US accounts

Strong English communication skills

Comfortable working in a fast-paced sales environment

Basic CRM and computer navigation skills

Willing to work onsite or hybrid depending on business needs

What You’ll Love:
100% remote work with flexibility and autonomy

Supportive leadership and real-time coaching available

You’ll Thrive Here If You:
Are energized by dialing, following up, and scheduling an appointment with a licensed sales professional in the US

Tech Setup Required:
Reliable high-speed internet and a quiet, professional workspace are a must. Company equipment will be provided.
Perks & Benefits:
Competitive pay & Bonus

Fully remote work flexibility

Opportunity to be part of a pioneering campaign