Paid Internship - Information Technology
CuraLinc Healthcare is seeking an IT Help Desk Intern to support our Information Technology department. This intern will develop professional skills through mentorship, networking opportunities, and structured learning experiences.
CuraLinc Healthcare delivers transformative mental health care fueled by
connectivity, marrying technology and personalized advocacy to support thousands of the world's best employers and millions of their employees throughout their mental health care journey.
CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.
We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via HR@curalinc.com.
We are Currently Seeking a Summer Intern in the Following Area
Help Desk - Information Technology
Primary Responsibilities
Core Technical Skills
Diagnosing Common Hardware Issues (Laptops, Printers, Peripherals)
Basic Networking Concepts (Wi-Fi Issues, IP Addresses, Connectivity)
Operating Systems Support (Mostly Windows, Sometimes Macos/Linux)
Installing and Configuring Software
Common Daily Tasks
Resetting Passwords and Unlocking Accounts
Setting Up New User Accounts and Devices
Troubleshooting Login or Email Issues
Escalating Complex Problems to Higher-Level IT Staff
Customer Service & Communication
Explaining Technical Issues in Simple Terms
Handling Frustrated or Non-Technical Users Professionally
Asking the Right Questions to Understand Problems
Writing Clear Emails and Chat Responses
Ticketing & Support Systems
Using Zoho Ticketing System
Logging, Categorizing, and Prioritizing Issues
Documenting Solutions Clearly for Future Reference
Following SLAs (Response and Resolution Time Expectations)
Required/Minimum Qualifications
Student with a Minimum of 1 year in a Bachelor's Program or Currently Enrolled in a Graduate Program
Schedule
Twelve Week Program
Monday - Friday, 20-25 Hours/Week from May 18 - August 14
CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.