Partner Success Manager - SEA

Blackwall is an AI-enabled security and web infrastructure company dedicated to safeguarding web ecosystems from automated threats. Deployed across 2.3M+ websites and applications, GateKeeper - our flagship product - is trusted by 100+ service and hosting partners globally. We help partners enhance performance, reduce operational costs, and maximize revenue by protecting SMB customers worldwide against emerging threats with simplicity, affordability, and scalability.

We partner with Hosting Service Providers (HSPs), MSPs, and digital platforms to deliver security, performance, and monetization solutions at scale. Our Partner Success team plays a critical role in turning partnerships into measurable growth engines. Location Requirement
Candidates must be located in Singapore, Malaysia, Indonesia, Vietnam, Thailand, or India.

This role is remote, but applicants must have the legal right to work in one of these locations. Role Details
Engagement type: Full-time (contract basis)
Location: Remote (within South East Asia / South Asia)
Compensation: Paid position; rate depends on experience and location
Role Overview
As a Partner Success Manager (PSM), you will own the end-to-end success of a portfolio of strategic partners across the South East Asia and South Asia markets. Your mission is to activate, scale, and retain partners ensuring they not only integrate our solutions, but successfully monetize and operationalize them within their ecosystem.

This is a hybrid role across strategy, operations, and revenue enablement - not a traditional account management position. What You’ll Do
Partner Activation (Time-to-Value)
Lead onboarding processes and ensure fast, successful partner go-lives

Drive integration, internal enablement, and initial use cases

Reduce time-to-first-value (TTFV) and remove early-stage friction

Adoption & Operationalization
Ensure partners actively use and distribute our solutions

Embed our products into partner workflows, sales motions, and support processes

Work cross-functionally (Product, Engineering, Sales) to resolve blockers

Growth & Revenue Expansion
Identify upsell, cross-sell, and expansion opportunities

Increase attach rates and partner-driven MRR

Build and execute joint growth plans tailored to each partner

Retention & Expansion
Monitor partner health, engagement, and performance

Proactively mitigate churn risks and drive long-term value

Expand footprint within partner organizations (new teams, use cases)

Partner Enablement & GTM Execution
Support go-to-market initiatives (campaigns, launches, promotions)

Enable partner sales teams with positioning, messaging, and playbooks

Act as the voice of the partner internally, bringing regional insights

What Success Looks Like
Partners are activated quickly and successfully

Strong and consistent product adoption across partner base

Growth in partner-driven revenue (MRR and attach rate)

High retention and expansion within partner accounts

Strong partner satisfaction and engagement

What You Bring
Experience
3–6+ years in Partner Success, Customer Success, or Account Management in SaaS, Hosting, Cloud, or Infrastructure

Experience working with partners in South East Asia / South Asia or within these markets

Experience with HSPs, MSPs, or channel-based business models

Proven track record of driving partner growth and retention

Skills
Strong commercial mindset (revenue, expansion, growth)

Ability to operationalize partnerships (beyond relationship management)

Ability to build and execute Go-To-Market plans with partners

Strong stakeholder management across technical and business teams

Data-driven approach to decision-making and prioritization

Ability to navigate cultural and business nuances in SEA / South Asia

Fluent in at least one relevant local language (business level required)

Fluent in English

Why Join Us
Direct impact on revenue growth and partner ecosystem

Opportunity to build and scale partnerships in high-growth markets

Shape a world-class Partner Success function from the ground up

Fast-paced, entrepreneurial environment

We are striving to create a diverse and inclusive environment. We encourage all applicants to apply for our roles. We value and actively seek diverse talent!

Get to know us a bit better:
https://blackwall.com/en/home