Patient Care Coordinator
Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. They are seeking a Lead Care Manager (LCM) who will develop personalized care plans, coordinate member services, and collaborate with members, families, and healthcare providers to ensure necessary medical treatment and support.
Responsibilities
- Interview members to assess medical and social determinant of healthcare gaps and provide education about their condition and medication, while developing individualized care plans
- Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements
- Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans
- Maintain on-going contact with members, via telehealth and in-person visitation
- Advocate for members, consult with healthcare providers, arrange appointments and treatment plans, evaluate member progress, and assist with healthcare barriers
- Maintain empathy and professionalism while contacting members and families
- Supporting behavioral health coordination, Substance Abuse and Community Resources
- Perform additional duties as assigned
Skills
- High school diploma or GED required
- Minimum of 1 year experience in case management, member care, customer service, call center, or member care required
- Valid California driver's license and valid vehicle insurance required
- Excellent communication, interpersonal, customer service and organizational skills
- Computer skills for documentation, email and chat support
- Proficient skills in working independently and collaboratively in a team to provide member care
- Proficiency in multitasking, organization, and attention to detail is required for effectively providing care to multiple members simultaneously
- Candidates should exhibit the capability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner
- Applicants must demonstrate proficient speaking, reading, and typing abilities and possess strong proofreading skills
- Must be able to travel using personal vehicle to complete outreach visits
- Prolonged periods of sitting at an office desk on the computer
- Lifting: Able to lift up to 15lbs
- MA certificate or medical terminology knowledge preferred
Benefits
- Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
- Short & Long-Term Disability Benefits: Protection when you need it most.
- Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
- Flexible Spending Accounts: Manage your finances with flexibility.
- Employee Assistance Program (EAP): Support when life throws challenges your way.
- 401(K): Building your financial future with us. Effective after 1 year of employment.
- Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
- Paid Holidays: Quality time to enjoy celebrations.
- Employee Referral Program: Share the opportunities and reap the rewards.
- Company Discount Program: Enjoy savings on everyday expenses and memberships.
Company Overview