Patient Care & Treatment Coordinator

## Remote Patient Care & Treatment Coordinator

Location: Remote (U.S. Based) Position Type: Full-Time (M–F, 40 hours/week)

Position Overview

We are seeking a highly driven, organized, and patient-focused Patient Care & Treatment Coordinator to support a growing, multi-location dental organization.

This is a remote, performance-based role responsible for driving patient engagement and production across multiple offices and providers.

You will take ownership of:
• Re-engaging patients with broken appointments
• Reactivating unscheduled hygiene
• Converting unscheduled treatment plans into completed care

This role requires someone who can operate at a high level — balancing patient communication, scheduling strategy, and production goals across a large organization.
Key Responsibilities

Patient Reactivation & Outreach
• Proactively contact patients across multiple locations regarding:
• Broken or missed appointments
• Unscheduled hygiene visits
• Outstanding treatment plans
• Execute consistent and strategic follow-up across phone, text, and email
• Build urgency and value to move patients into the schedule

Treatment Coordination & Presentation
• Present treatment plans clearly and confidently to patients remotely
• Review insurance breakdowns, estimates, and financial options with accuracy
• Address questions and overcome objections to increase case acceptance

Strategic Scheduling Across Locations
• Coordinate and schedule appointments across multiple providers and offices
• Optimize schedules to maximize production and minimize gaps
• Align scheduling with provider availability, case priority, and production goals

Insurance & Financial Coordination
• Verify and interpret insurance benefits
• Clearly communicate patient responsibility and payment options
• Support patients in moving forward with treatment confidently

Performance & KPI Management
• Meet and exceed key performance indicators, including:
• Reactivation rate
• Treatment acceptance
• Schedule utilization
• Production growth across locations
• Maintain accurate tracking of patient pipelines and follow-up efforts

Department & Systems Development
• Assist in building and refining systems for:
• Patient reactivation workflows
• Follow-up protocols
• Multi-location scheduling efficiency
• Collaborate with leadership to continuously improve processes and outcomes

### Qualifications
• 3+ years of experience in dental treatment coordination or front office
• Experience supporting multiple providers or locations strongly preferred
• Strong understanding of:
• Dental terminology
• Treatment planning
• Insurance breakdowns
• Proven ability to:
• Present and close treatment
• Manage patient objections
• Drive case acceptance remotely
• Experience with Dentrix
• Experience with a CRM
• Comfortable working across multiple systems and schedules simultaneously
• Highly organized, detail-oriented, and goal-driven
• Excellent communication skills (phone, text, and written)

### What We’re Looking For
• Someone who takes full ownership of outcomes, not just tasks
• A strong communicator who can build trust quickly in a remote environment
• A strategic thinker who understands how scheduling impacts production across multiple offices
• A self-starter who thrives in a fast-paced, multi-location organization

### What We Offer
• Remote position
• Competitive compensation (base + performance incentives)
• Opportunity to work with a large, growing dental organization
• High-performance, team-oriented culture
• Ongoing training in communication, treatment coordination, and systems

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