Patient Management Representative

Description
Promptcare is seeking a highly motivated and compassionate Patient Management Representative to join our team. The Representative will be responsible for the management of all insurance, therapy and dose changes for active patients receiving therapy from Promptcare. They will be responsible for communication and coordination with the payor, patient, and all internal departments to report the impact of these changes. If you are passionate about providing exceptional patient care and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity. 

Reporting to: Departmental Lead, Supervisor or Manager
Job Type: Full-time, 40 hours per week, Monday-Friday

Requirements
High School Diploma. Associates preferred
Previous experience working with healthcare professionals is preferred
Previous benefit verification/reauthorization experience highly preferred
Excellent time management, organization and multi-tasking skills are required
Clear verbal communication and concise documenting skills are required
Previous experience with specialty pharmacy patient admissions and/or customer service in a similar referral source-based practice setting is strongly preferred

Job Responsibilities, included but not limited to:
Benefit Verification for Insurance Changes, Therapy Changes & Dose Changes
New / ReAuthorization under new insurance plan for insurance changes
New / ReAuthorizations for drug or dose changes under existing plan
Update payor information and binoculars in CPR
Update existing orders to show the correct payor in CPR
CCX Monthly Verifications
Manage internal email communication to and from other departments
Attend to Urgent / Same Day Requests 
Other duties as assigned

Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. Requires the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies of 20 pounds but no more than 35 pounds.

Benefits & Perks 
Competitive Salary
Medical, Dental, Vision Package 
401(k) plan (discretionary)
PTO - Vacation, Sick and Personal days, and paid holidays
Referral bonuses & Discount Ticket Program 
Lunch & Learn Programs
Employee Recognition Program

Equal Employment Opportunity 
The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.