Patient Scheduling Coordinator

Alternate Solutions Health Network is dedicated to providing exceptional home care and hospice services. The Patient Scheduling Coordinator plays a crucial role in enhancing patient experience by scheduling visits and addressing inquiries from both patients and field staff.

Responsibilities

• Responds promptly and courteously to all patients’ inquiries or problems and collaborate with administrator/supervisor regarding client concerns or complaints
• Manage daily workflow in company database and process daily and weekly reports
• Follow Medicare guidelines including: Low Utilization Payment Adjustment (LUPA), Re-assessment, and 13/19 supervisory visits
• Match patients with a field staff member by determining best match in clinical skill sets and personality
• Address missed, declined, unverified, and reassigned visits with field staff
• Support co-workers and participate in on-call requirements

Skills

• High-School graduate or equivalent
• At least one year of experience in the Health Care industry
• Experience in home care is highly preferred
• Associate's degree

Benefits

• Medical, dental, and vision insurance
• Paid time off
• 401K
• Company paid life, disability insurance
• Robust Employee Assistance Program

Company Overview