Platform Operations Lead

Platform Operations Lead

Location: UK (Remote)
Department: Infrastructure
Reporting to: Head of Infrastructure

ABOUT NEXGEN CLOUD:

NexGen Cloud is the company behind Hyperstack, a full-stack AI cloud serving tens of thousands of customers from AI researchers to enterprises running the world's most compute-intensive workloads. We deliver on-demand and private GPU infrastructure to teams who treat performance as a requirement, not a feature.

We're a tight-knit, fast-moving team working at the cutting edge of AI cloud infrastructure. We practice what we preach, equipping our people with AI at every level so we can solve harder problems, ship faster, and keep raising the bar for what enterprise GPU infrastructure looks like.

THE ROLE: Platform Operations Lead

This role exists to help NexGen Cloud scale the operational maturity of its cloud infrastructure as demand grows across regions, customers and services.

You'll sit at the intersection of Infrastructure, DevOps, Engineering and Customer Experience, helping reduce operational load on engineering teams through automation, tooling, runbooks and clear support processes. You'll play a key role in improving reliability, observability, incident response and operational readiness across our platform.

This is a hands-on role for someone who enjoys building practical solutions, improving how teams work, and taking ownership of operational outcomes in a fast-moving cloud environment.

WHAT YOU'LL BE DOING:

Rather than a long checklist, here's what success in this role looks like:

Build and improve scalable infrastructure operations processes that support a growing cloud platform

Enable customer-facing and operational teams with secure automation, diagnostics, tooling and clear workflows

Reduce repeatable manual work by identifying operational pain points and turning them into automated or self-service solutions

Support the rollout and readiness of new infrastructure environments, working closely with Infrastructure, DevOps and Engineering teams

Improve observability, incident response and operational documentation across production environments

Design and maintain runbooks, escalation paths and ownership models between technical and customer-facing teams

Evaluate new tools, vendors or approaches that could improve operational efficiency, reliability or scale

Coach and enable teams to adopt automation-first ways of working

Act as a bridge between technical infrastructure teams and the teams supporting customers day to day

ABOUT YOU:

We're more interested in how you think and work than in a perfect CV. You'll likely bring a combination of the following:

Essential

Strong background in infrastructure, cloud operations, DevOps, platform engineering or operational engineering

Experience supporting production environments where reliability, incident response and operational discipline matter

Proven ability to design or implement automation that reduces manual operational workload

Strong scripting, tooling or workflow automation skills, with an emphasis on clarity, maintainability and security

Experience working across multiple technical and non-technical teams to improve processes and outcomes

Familiarity with observability, monitoring, infrastructure platforms or orchestration technologies

Ability to operate both hands-on and strategically in a fast-moving scale-up environment

Strong documentation, communication and problem-solving skills

A sense of ownership and accountability for operational outcomes

Nice to Have

Experience with GPU, high-performance compute, cloud infrastructure or managed infrastructure platforms

Exposure to Kubernetes, OpenStack, Grafana, Windmill automation platforms or infrastructure-as-code tooling

Experience helping build or mature 24/7 support, NOC, SRE or technical operations capabilities

Experience designing self-service tooling for support, operations or customer-facing teams

WHAT WE OFFER:

Competitive salary and annual discretionary bonus scheme

Employee wellbeing benefits

25 days of holiday, plus public holidays

Flexible working arrangements (remote or hybrid, depending on role and location)

Real ownership and autonomy, with the trust to take initiative and experiment

The opportunity to make a visible, meaningful impact as we scale

Clear career progression and growth opportunities in a fast-growing company

A collaborative, international culture built on trust, transparency, and ownership

The chance to help shape NexGen Cloud's team, culture, and future alongside ambitious, mission-driven colleagues

MORE INFORMATION

Head over to our NexGen Cloud careers page to view current openings and follow us on LinkedIn and X to learn more about our journey, newest releases and hear exciting news in the neocloud space.