Power Platform Support Analyst

Job Overview

The Power Platform Support Analyst supports the delivery, operation, and ongoing stability of Power Platform solutions for both clients and internal teams. The role focuses on supporting developers, managing environments, assisting with deployments, and resolving issues across live and pre-production systems.

This role works closely with Power Platform Developers to ensure solutions are deployed, configured, supported, and maintained effectively across Dev, Test, UAT, and multiple Production client environments. While this is not a primary development role, it requires strong technical understanding to troubleshoot issues, support releases, and maintain platform stability.

Job Details

Work set up: Work from home

Schedule: Monday to Friday | 8 AM to 5 PM | UK Time

Holiday: Will follow UK holidays

Responsibilities

Practice Gateway Support

Support live environments and releases for Practice Gateway

Assist with deployments, upgrades, and hotfixes

Investigate and resolve incidents and user-reported issues

Support developers by validating changes and monitoring solution health

Client Project Support

Support the delivery and operation of client solutions, including:

Practice Gateway implementations

Power BI reports

Power Platform and RPA-based solutions

Assist with environment setup, configuration, deployment, and post-go-live support

Internal Improvements

Support and improve internal systems and data platforms

Maintain environments, security, and access controls

Reduce operational issues through improved monitoring and support processes

Qualifications

Experience supporting Microsoft Power Platform, including:

Dataverse entities and configuration

Environment and solution management

Understanding forms, workflows, plugins, and customisations (supporting rather than building)

Experience with Power Automate, including monitoring, troubleshooting, and fixing failed or degraded flows

SQL Server experience, including writing queries to investigate data issues and support reporting

Experience supporting Power BI reports, datasets, refresh issues, and access

Experience supporting Power Apps Portals, including configurations, users, permissions, and basic Liquid / JavaScript troubleshooting

PowerShell experience supporting deployments, environment setup, and repeatable admin tasks

SharePoint support experience, including lists, libraries, permissions, and Power Platform integrations

Comfortable working independently, diagnosing technical issues, supporting developers, and managing priorities with minimal supervision

Strong technical troubleshooting and analytical skills

Strong communication and collaboration skills

Preferred Qualifications

Experience with application lifecycle management, environment configuration, release support, and deployment tooling

Exposure to C# to understand plugins, integrations, and logged errors

Experience supporting solutions using Robotic Process Automation (RPA) tools

Prior experience working within Microsoft stack environments including Power Platform, SharePoint, SQL Server, and supporting C# components