Product Agent
Location : Work from home - India
Here's what we do and why we do it.
Our team goal is to develop useful products so people can work better. You will contribute to this goal by providing support for the commercialization and marketing of our products and services offered to our partner network. Succeeding in this role involves ensuring proper alignment with the "Channel Marketplace' product go-to-market strategy and an understanding of the operational aspects of product management. To do this, you will collaborate with product managers as well as members of other operational teams, particularly with sales and billing.
Here's what your day-to-day will look like in this role
Request offer creation with required parameters
Request name and description translations
Maintain and prepare product pricing within our platform and internal pricelists:
Request price changes for catalog and subscriptions
Update pricelist documents
Update quote tools pricing
Request product Iines discounts and promo codes creation
Act as a liaison agent between operational teams
Identify inefficiencies and participate in the automation of recurring operational tasks
Upload quantities and establish mappings during manual usage reconciliations
Act as an escalation point to investigate discrepancies and issues raised by customer incidents
Here's what you need to have and master to get the job
Excellent English skills, both spoken and written, are essential
Excellent knowledge of the Microsoft Office suite
Knowledge of Office 365 and Power Bl (or other Bl tools) is considered an asset
You have a thirst for learning and a definite interest in the field of high technology
You value teamwork, you demonstrate leadership and exercise a positive influence on the work teams with which you collaborate
You are results-oriented, analytical and capable of proposing realistic but ambitious business strategies
You will love this role if
You have excellent communication and public speaking skills;
You value teamwork and like to share your knowledge;
You demonstrate leadership and exercise a positive influence on the work teams with which you collaborate;
You self-evaluate and are continually searching for ways to improve yourself;
You know how to adapt to a constantly evolving environment and Iike to bring forth new ideas;
Benefits of working at Sherweb
Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.
A fast-paced work environment that adapts to you
A friendly and diverse work culture with inclusion and equality at heart of our actions
State-of-the art technology and tools
A results-oriented culture where talent, action, and thinking outside the box are given due recognition
Annual salary review based on performance
Generous and caring colleagues of various professional and cultural backgrounds
A flexible total compensation offer
Vacation time that considers your previous experience
Advanced paid hours to recharge your batteries (holidays and mobile days)
Flexible benefits plan that adapts to your needs
Flexible savings fund options
A monthly home internet allowance
Considerable growth opportunities
A career path with opportunities to learn and grow
Proximity to your direct manager and open, honest communication to support your development
Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year
Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.
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