Product Design Analyst

Crew is a company that helps clients deliver change through IT project delivery and business process improvement. They are seeking a Product Design Analyst to collaborate with business lines, define user needs, and ensure design efforts align with product vision while engaging in personal growth and development activities.

Responsibilities

• Collaborate with Business Lines
• Participate in design sessions with various business lines to gather, refine, and document requirements
• Act as a user advocate, listening to pain points and identifying opportunities for improvement
• Identify and articulate problem statements and user needs, ensuring solutions are rooted in real business challenges and user feedback
• Challenge the status quo and strive for simplification and standardization
• Work closely with design leads to prioritize and plan the design workload for each sprint and quarter
• Assist with pre-work, schedule meetings and agendas, and document meeting minutes
• Participate actively in design sessions (as driver or supporter depending on topic complexity), write user stories, and triage defects (first pass on all team defects)
• Support release/sprint assignments and demo day participation
• Ensure all design efforts align with the overarching pillars of our product vision: user experience, operational cohesion, data quality, automation, and AI
• Focus on designing scalable, configuration-based solutions that minimize custom code and maximize platform capabilities
• Identify stories with cross-team impacts, support development of project plans and vision documents, and help establish functional best practices
• Maintain relationships with subject matter experts (SMEs), partner with Product Change Liaisons (PCLs) to drive release readiness, and support development and testing teams with functionality questions
• Engage in upskilling activities, such as Agile training, nCino and Salesforce certifications, and develop industry and functional expertise (e.g., credit and underwriting)

Skills

• Demonstrated experience in product design, preferably within financial technology or similar domains
• Familiarity with end-to-end capability blueprints and business line processes is a plus
• Strong understanding of design thinking methodologies, user research, requirement gathering, and user story writing
• Ability to translate business needs into actionable design solutions
• Excellent collaboration and communication skills, with the ability to work effectively in cross-functional teams and facilitate design sessions
• Experience working in Agile environments, participating in sprint planning, backlog grooming, and demo days
• Familiarity with nCino and Salesforce platforms, configuration-based solution design, and minimizing platform code-based customizations
• Ability to work independently, manage multiple priorities, and deliver high-quality outputs in a fast-paced environment
• Commitment to personal growth, including pursuing relevant certifications and developing expertise in industry-specific functions

Benefits

• Comprehensive healthcare package (medical, dental, vision)
• Disability and group term life insurance
• Health and flexible spending accounts
• Utilization bonus
• 401(k) with match
• Flexible time off for salaried employees
• Parental leave for salaried employees
• Flexible work arrangements (all benefits are subject to eligibility requirements)

Company Overview