Product Manager – Maintenance Platform | Remote | 10+ years exp. | USC/GC

Job Description

Role: Product Manager – Maintenance Platform
Duration: 6 months C2C
Location: Arlington, Virginia (Preferred onsite) – Hybrid / Remote
 
Need USC/GC
 
Role Summary

We are seeking a Product Manager to lead the development and scaling of our Maintenance Platform. This role will drive product strategy, execution, and cross-functional alignment to improve maintenance operations, resident experience, and operational efficiency across communities.

Key Responsibilities

Define and execute the product roadmap for the maintenance platform, including work order management, inspections, preventive maintenance, and resident communication
Partner with Operations, Engineering, and external vendors to translate business needs into scalable product solutions
Own end-to-end delivery—from requirements and prioritization through launch and iteration
Optimize workflows across key areas such as scheduling, technician productivity, and automated resident engagement
Drive integration strategy (e.g., PMS, CRM, middleware) to ensure seamless data flow and system interoperability
Leverage data and user feedback to continuously improve product performance and adoption
Support pilot programs and scale successful solutions across the portfolio
AI / Data Expectations
Identify opportunities to leverage AI to automate workflows (e.g., work order intake, routing, communication)
Partner with engineering on AI-enabled features such as recommendation engines, automation, and workflow optimization
Define success metrics and evaluate AI performance (accuracy, efficiency, user adoption)
Ensure responsible AI usage, including data quality, transparency, and operational reliability
Qualifications
5+ years of product management experience, preferably in B2B SaaS, operations, or platform products
Experience building workflow-based products (e.g., work order systems, CRM, or operations platforms)
Familiarity with AI/ML-driven products or automation tools (hands-on experience not required, but strong product sense expected)
Strong stakeholder management and cross-functional leadership skills
Analytical mindset with experience using data to inform product decisions

Additional Information

All your information will be kept confidential according to EEO guidelines.