About us

Woflow is building data infrastructure for brick and mortar commerce. Our embedded software products allow technology platforms to automate the management and scaling of their restaurant and physical store merchants.

We help many of the world’s largest companies streamline their merchant operations by putting powerful onboarding and integration tools in their hands – our customers include Uber, Walmart, Square, DoorDash, and many others.

Woflow is a post-Series A company that was founded in 2018, and is headquartered in San Francisco. Our fast-growing team is geographically diverse (10+ countries), and passionate about our mission to digitize local commerce globally.

A career at Woflow will put you at the forefront of the evolution of physical stores and their convergence with eCommerce – we believe deeply in the digitization of brick and mortar, and that there needs to be unified data infrastructure to power the evolution of commerce.

Our Product Operations team is responsible for delivering excellent customer service and driving revenue by ensuring we meet and exceed our customer’s quality and delivery standards for all deliverables. You will manage our supply-side operations, including overseeing all areas of workforce management and data production and delivery.

Much of the day-to-day will be taking ownership and finding creative solutions to solving new and ever-changing problems. You’ll have an analytical mind with a drive and focus towards generating outstanding results. You’ll be responsible for operationalizing processes within our task management systems and directly impacting the results of our customers. In addition, you'll be a product expert and work with our Product team to develop, test and strategize roll out of new features.

The ideal candidate is driven to generate results, highly analytical, organized, empathetic and willing to continually learn and improve on existing processes.

Responsibilities:

• Own the day-to-day of customer deliverables including liaising with the customer on weekly or monthly calls

  Management and improvement of all areas of our large distributed workforce

  Continually develop and refine critical operational processes

  Collaborate with internal and external stakeholders to improve processes 

  Identifying and resolving any problems in data creation and delivery

  Contribute to the feedback loop between the workforce, product and customers

• 2+ years experience in a high-growth startup, consultancy or similar environment

  You're results-oriented and use creative problem solving to hit your goals

  You can juggle fifty balls at a time without dropping any

  You're curious and driven. You'll find the answer if you don't know it

  You’re able to articulate complex ideas in simple, understandable ways

  You're self-sufficient. Hate being babysat? Good, we hate babysitting

  You're process-minded. You improve upon inefficient processes

• Competitive salary & equity package

  Unlimited PTO

  Comprehensive medical, dental, and vision insurance plans

  STD, LTD, AD&D, and life insurance coverage

  Free membership to TalkSpace, Teladoc and Health Advocate

  Free annual membership to One Medical in participating regions

  401(k) retirement plan with company matching

  Pre-tax commuter benefits

  Free equipment: laptop and home office stipend

  *Please note: the only valid application forms are via woflow.com and ashbyhq.com/woflow