Program Management Associate
Klue is a company focused on competitive intelligence, and they are seeking a Program Management Associate to drive value and promote client retention. The role involves partnering with clients, managing research programs, and ensuring a high-quality customer experience.
Responsibilities
- Win-Loss Program Success: You will be a key part in driving the success of our Win-Loss programs
- Interview Recruitment & Outreach: Recruit qualified interview participants through multi-channel outreach (email, social, phone), managing campaigns to hit interview targets and timelines
- Client & Stakeholder Management: Partner closely with Customer Success and internal research teams to support strong client relationships, manage expectations, and ensure programs deliver a consistently high-quality customer experience
- Research Operations & Project Coordination: Coordinate with CSM’s to map, track, and manage project milestones, deliverables, and timelines. Keeping multiple programs organized, moving forward, and aligned with contractual commitments
- Database & Data Management: Maintain and evolve interview and contact databases by organizing, updating, and reporting on leads, opportunities, and program data to support ongoing client updates and analyst workflows
- Data Preparation & Analyst Support: Prepare and organize opportunity and interview data for analyst review, ensuring inputs are clean, structured, and ready for insight generation
- Operational Excellence & Continuous Improvement: Identify opportunities to improve workflows, documentation, and use of AI-driven tools to move faster, reduce friction, and scale research operations efficiently
Skills
- Great organizational and project management skills and the ability to focus on top priority tasks
- Strong written, verbal, and listening communication skills
- Self-driven and persistent, with a strong sense of ownership and follow-through
- Strong attention to detail and pride in delivering high-quality work
- Adaptable and comfortable navigating ambiguity and unique client circumstances
- Creative thinker with strong problem-solving abilities
- High emotional intelligence and ability to build trust and collaborate effectively
- Experience managing multiple projects simultaneously with varying scopes and focus
- Excellent public speaking and presentation skills
- Background knowledge in win-loss research and the B2B tech/SaaS space
Benefits
- Extended health & dental coverage that starts on Day 1.
- Fun perks like discounts at Goodlife and Perkopolis.
- All full-time employees have the opportunity to participate in our Employee Stock Option Plan.
- Our Vacation Policy is Take The Time You Need.
- All employees will receive a Mac (or PC, if that’s your jam) and access to A+ tooling.
- Direct access to our leadership team, including our CEO, and opportunities to connect with incredible people across the company.
- There’s no shortage of ways to stay connected and have fun.
- Bring your four-legged friend along in Vancouver or Toronto, as our offices are pup-approved.
Company Overview