Project Coordinator – Commercial & Applied HVAC
Master is a leading HVAC-R distributor with over 70 years of experience. The Project Coordinator will provide essential support to the sales team, ensuring effective communication and resolution of post-sale needs while managing administrative aspects of assigned projects.
Responsibilities
- Serve as the primary point of contact for the sales team for post-sale service inquiries and support
- Create S.O. / P.O. for released equipment included in the assigned project
- Closely follow up with procurement department and vendors to obtain accurate production and delivery schedules
- Coordinate delivery schedules with the sales team and work with Master’s / vendor’s shipping team to ensure on-site delivery
- Liaise with different teams (Sales, credit department, Warranty, Parts, etc.) to resolve customer issues when shipments / product arrives damaged, incomplete, or incorrect to move issues towards resolution
- Keep customers and sales reps informed about the status of their requests
- Track service requests and ensure timely resolution in line with Master Group policies and Customer Expectations
- Maintain accurate records of service activities, customer interactions, and follow-ups with related teams
- Assist in developing and improving service workflows and customer experience initiatives
- Provide feedback to management team based on recurring service issues and inefficiencies
- Help find solutions to after sales related problems or obtain support from teammates to resolve issues/escalations
- Internal reporting and filling
Skills
- Communication skills for interacting with customers & de-escalation issues
- Customer-focused mindset with a proactive approach to problem-solving
- Proficiency in Windows, MS Office Suite (Excel, Word & PowerPoint) and ERP Systems
- Willingness to learn new systems and procedures as required
- Self starter
- Detail Oriented
- Strong Organisation Skills
- Familiarity with HVAC Systems and Components is a bonus
Benefits
- Medical and dental coverage from day one, along with short and long-term disability protection
- Contribution to a collective registered retirement savings plan upon starting your role.
- Wellness spending account
- An employee assistance program including psychological, financial, and legal support.
- Access to telemedicine from the beginning of your employment.
- Reimbursement of professional association membership fees.
- Early vacation program.
- Flexible remote work policy
Company Overview