Property Support Admin (LATAM - Remote)

Chapman Management Group
Property Support Admin (LATAM)
Location: Remote – Independent Contractor Compensation: $5.00 USD/hour
Independent Contractor Notice: This is an independent contractor engagement. The selected candidate will be engaged as an independent contractor and not as an employee of Chapman Management Group.
  
Chapman Management Group (CMG), a Washington, DC-based boutique property management firm specializing in affordable and multifamily housing across the DC, Virginia, and Maryland region, is seeking a highly organized and detail-oriented LATAM Property Support Admin to provide remote administrative and operational support for our affordable housing portfolio. In this role, you will play a critical part in keeping maintenance operations running smoothly, supporting property managers, and ensuring residents receive timely and professional service.

Key Responsibilities
 
•            Maintain spreadsheets and trackers.
•            Order necessary parts, contact vendors to request proposals for property work, and submit them for approval.
•            Follow up on ordered parts: confirm arrival and ensure they are used in the correct unit so the ticket can be properly closed.
•            Schedule vendor appointments and notify residents.
•            Verify that completed tickets include the correct photos and notes.
•            Create and track inspection, abatement, and complaint tickets.
•            Send notices to residents and set reminders for property managers.
•            Maintain constant communication with property managers and site technicians; assist them with anything they need.
•            Track weekly pest control treatments and verify that invoices are uploaded into the system.
•            Review move-out inspections and create work orders on the Make Ready board.
•            Prepare a summary of work needed for unit turnover: identify repairs that can be done in-house and those requiring vendors or parts, request purchase orders, and document progress in a report.
•            Track repairs for units with Notices of Infraction and send completed reports for DOB abatement submission.
•            Assist with capital projects and annual or semi-annual property inspections (fire systems, elevators, HVAC, life safety).
•            Search for new vendors for property projects and compare proposals.
•            Utilize Entrata to efficiently create, track, and review maintenance tickets; manage before-and-after photos for completed work orders.
•            Generate daily reports for the Maintenance Director summarizing the status of open tickets. Qualifications
 
•            Minimum 6 months to 1 year of experience in property management or a related field.
•            Experience using property management software (Entrata preferred).
•            Tax Credit Specialist (TCS) certification preferred; if not held, must be completed within the first 6 months.
•            Excellent organizational, communication, and time management skills.
•            Strong attention to detail and ability to prioritize tasks in a fast-paced environment.
•            Proficient in Microsoft Office Suite (Word, Excel, Outlook).
•            Ability to work independently and remotely with minimal supervision.
•            Strong customer service skills and ability to research and compare proposals effectively. Benefits
 
 
•            Flexible PTO: Enjoy the freedom to use your available PTO days whenever you choose throughout the year, with only two mandatory dates.
•            Room to Grow: We offer real opportunities for career growth and professional advancement within the company.
•            Competitive Salary
•            Work from Home / Remote
•            Work Hours: Must be available during core US East Coast hours (8:30 AM – 5:00 PM EST)