Receptionist / Customer Service Rep

About the Customer Service Representative Position

As a Customer Service Representative for our team, you’ll be the first person our customers come into contact with. On a typical day, you’ll answer questions, resolve complaints, and process orders and requests.

To succeed in this role, excellent communication skills are a must. You’ll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers. In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.

Customer Service Representative Responsibilities

Maintain a professional and friendly attitude towards customers at all times

Communicate with customers through various mediums, including in-person, phone, and web

Build relationships with customers to ensure their satisfaction

Provide prompt responses to customer inquiries and complaints, assisting to solve issues

Maintain records of customer interactions, including sales, comments, and complaints

Process orders and forms as needed

Keep up-to-date on company offerings to ensure clients get the best products

Customer Service Representative Requirements

years of Customer Service Representative experience

High school diploma

Proficient with computers and CRM software

Excellent communication skills

Superb customer service, time-management, and multitasking skills

Must be a team player

Must have flexible availability