Record Clerk

Orgenesis is seeking a highly organized, detail-oriented, and dependable Records Clerk Assistant to support records management, document control, data maintenance, and administrative operations throughout the organization. This position is responsible for organizing, maintaining, retrieving, and safeguarding business, clinical, research, operational, and compliance-related records while ensuring accuracy, confidentiality, and regulatory compliance. The Records Clerk Assistant plays an essential role in supporting Orgenesis’ mission of advancing cell and gene therapy solutions through its global POCare™ platform by ensuring records are properly maintained, accessible, and compliant with applicable company policies and regulatory requirements.

The ideal candidate possesses strong organizational skills, excellent attention to detail, and experience handling confidential information in a professional environment. Essential Responsibilities
Records Management
Organize, maintain, and update electronic and physical records. Ensure records are accurately classified, indexed, and filed.

Retrieve records and documents upon authorized request. Track document movement and record access activities. Maintain organized filing systems and document repositories.

Document Control & Processing
Review incoming records for completeness and accuracy. Process, scan, upload, and archive documents into company systems. Ensure proper version control and document retention practices.

Assist with document distribution and tracking procedures. Maintain document logs and records inventories. Data Entry & Record Maintenance
Enter and update information in databases and records management systems.

Verify accuracy of records and identify discrepancies. Correct data errors and coordinate updates with appropriate departments. Perform regular record audits and quality checks.

Ensure data integrity across multiple platforms. Administrative Support
Provide clerical and administrative support to records management and operational teams. Prepare reports, spreadsheets, correspondence, and filing documentation.

Assist with scheduling, record requests, and departmental administrative tasks. Support internal projects requiring records organization and document review. Perform general office support duties as assigned.

Compliance & Confidentiality
Maintain strict confidentiality of company, employee, patient, clinical, research, and business information. Adhere to company policies regarding records management and data security. Support compliance with healthcare, privacy, and regulatory requirements.

Ensure records retention and destruction schedules are followed appropriately. Report any compliance concerns or record discrepancies promptly. Quality Assurance
Conduct routine audits to ensure record accuracy and completeness.

Monitor compliance with documentation standards and procedures. Assist with internal and external audit preparation. Identify opportunities to improve records management processes.

Support quality improvement initiatives related to document control. Cross-Functional Collaboration
Collaborate with Clinical Operations, Research, Human Resources, Finance, Compliance, Information Technology, and Administrative teams. Respond to authorized requests for records and documentation.

Assist departments with records retrieval and information management needs. Participate in process improvement and records management projects. Support implementation of new records systems and technologies.

Reporting & Documentation
Generate records activity reports and tracking summaries. Maintain logs of document requests and retrieval activities. Prepare records inventories and audit documentation.

Monitor document retention schedules and reporting requirements. Support management reporting and operational metrics. Required Qualifications
Education
High School Diploma or GED required.

Associate Degree in Business Administration, Records Management, Healthcare Administration, Information Management, or related field preferred. Experience
1–3 years of experience in records management, data entry, administrative support, document control, or related roles. Experience working with electronic document management systems preferred.

Experience in healthcare, biotechnology, pharmaceutical, clinical research, or regulated industries is a plus. Technical Skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Experience with document management and records tracking systems.

Strong data entry and keyboarding skills. Familiarity with databases, electronic filing systems, and cloud-based applications. Ability to learn new records management technologies quickly.

Preferred Qualifications
Associate’s or Bachelor’s Degree in a related discipline. Experience supporting compliance-driven organizations. Knowledge of records retention and document control procedures.

Familiarity with healthcare, clinical, or research documentation requirements. Experience with quality assurance and auditing processes. Core Competencies
Attention to Detail
Records Management
Document Control
Organizational Skills
Data Accuracy
Confidentiality & Integrity
Time Management
Communication Skills
Problem Solving
Team Collaboration
Accountability
Adaptability
Key Performance Indicators (KPIs)
Record Accuracy Rate
Data Entry Accuracy
Document Retrieval Turnaround Time
Filing and Indexing Accuracy
Compliance Audit Results
Records Processing Productivity
Documentation Quality Scores
Internal Customer Satisfaction
Retention Schedule Compliance
Physical Requirements
Ability to work at a computer for extended periods.

Ability to review detailed records and documentation accurately. Ability to perform repetitive filing and data management tasks. Ability to manage multiple priorities and deadlines simultaneously.

Ability to communicate effectively with internal stakeholders.

Benefits

Health & Wellness Benefits
Comprehensive Medical Insurance
Dental Insurance
Vision Insurance
Prescription Drug Coverage
Employee Assistance Program (EAP)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Wellness and Mental Health Programs
Financial Benefits
Competitive Base Salary
Annual Performance Bonus Eligibility
401(k) Retirement Plan with Company Match
Life Insurance Coverage
Short-Term Disability Insurance
Long-Term Disability Insurance
Accidental Death & Dismemberment Insurance
Paid Time Off
Paid Vacation
Paid Holidays
Paid Sick Leave
Personal Days
Bereavement Leave
Jury Duty Leave
Professional Development
Records Management Training Programs
Continuing Education Opportunities
Tuition Assistance Programs
Professional Certification Support
Career Advancement Opportunities
Work-Life Balance
Remote and Hybrid Work Opportunities (where applicable)
Flexible Scheduling Options
Employee Recognition Programs
Collaborative and Inclusive Work Environment
Employee Wellness Initiatives
Working Conditions
Office, remote, or hybrid work environment. Frequent use of document management systems and databases. Daily handling of confidential business, healthcare, research, and operational records.

Fast-paced environment requiring high levels of accuracy and attention to detail. Equal Employment Opportunity Statement
Orgenesis is an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive workplace. Employment decisions are based on qualifications, merit, performance, and business needs without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic under applicable law.