[Remote] Associate, User Training and Documentation

Note: The job is a remote job and is open to candidates in USA. SmarterDx is a clinical AI company transforming how hospitals translate care into payment. They are seeking a motivated Associate, User Training & Engagement to support the development of user documentation and training materials, while collaborating with various teams to enhance user experiences and knowledge infrastructure.

Responsibilities

• Help build, organize, and maintain the SmarterDx Help Center, including writing, editing, and publishing product documentation, FAQs, troubleshooting guides, and release notes
• Partner with Product, Implementation, Support, and Clinical teams to translate complex product features and workflows into clear, actionable user content
• Implement and manage content governance workflows for Help Center updates, version control, and quality assurance
• Track and analyze content usage and feedback to identify gaps and continuously improve documentation and training effectiveness
• Collaborate with the Manager of User Training & Engagement on the rollout of scalable learning programs and community initiatives
• Assist in the creation and delivery of training materials, including self-serve learning modules, recorded demos, and onboarding journeys

Skills

• 1–3 years of experience in user training, documentation, customer enablement, or knowledge management, ideally in SaaS, healthcare, or AI-driven technology
• Strong writing and editing skills, with the ability to translate technical or clinical concepts into clear, engaging user-facing materials
• Excellent attention to detail and organizational skills; comfortable managing multiple content projects simultaneously
• Collaborative mindset with experience working cross-functionally across Product, Support, and Customer Success
• Comfort with digital tools for knowledge management or learning (e.g., Zendesk, Intercom, Notion, Confluence, LMS platforms)
• Curiosity, initiative, and a 'builder's mindset' - you'll be helping shape SmarterDx's first-generation Help Center and content systems
• Background or familiarity with healthcare, health tech, or revenue cycle management
• Experience with instructional design, content management, or user education
• Ability to produce multimedia content (screen recordings, video walkthroughs, or interactive modules)
• Basic analytics or reporting experience (e.g., tracking content engagement and search trends)
• Exposure to community management or user feedback programs

Benefits

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan.
• One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan.
• Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for birthing parents and 6 weeks for non-birthing parents.
• Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend.
• Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you.
• Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills.
• 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower.
• Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
• Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

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