[Remote] Bilingual Associate Customer Support Technician
Note: The job is a remote job and is open to candidates in USA. Applied Systems Canada is transforming the insurance industry by building a team dedicated to innovative software and services. They are seeking a French Bilingual Associate Support Technician to provide exceptional customer support and troubleshoot software inquiries in a remote capacity.
Responsibilities
- Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications
- Triage and troubleshoot problems with customers to understand and document the nature of such problems
- Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
- Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary
Skills
- 1 year of customer service experience
- Fluent in both French and English
- Strong written and verbal communication skills; strong telephone skills
- Experience working with technology and Microsoft applications
- High school diploma or equivalent (Associate's or Bachelor's degree preferred)
- Experience in a real-time, customer support center, preferably supporting business to business services or technology of some kind
- A passion for problem solving and providing a high level of customer care
- Confidence interacting and learning about various technology applications, software, network infrastructure
- Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
- Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc
- Ability to plan and organize technical projects; experience with deadlines for project completion
- Familiarity with the insurance industry
Benefits
- Medical, Dental, and Vision Coverage
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
Company Overview