[Remote] Client Success Associate
Note: The job is a remote job and is open to candidates in USA. Sojern is a company that believes in the power of travel to bring the world together. They are seeking a Client Success Associate to manage travel advertising campaigns and maintain relationships with key clients, ensuring successful outcomes for the Co-Op segment.
Responsibilities
- Provide an exceptional level of service to your clients and internal business partners
- Oversee a diverse portfolio of Co-Op campaigns, ensuring each meets unique KPIs and deadlines
- Ensure positive client onboarding experience by setting expectations, attending to client requests promptly and ensuring accuracy in order to quickly build client confidence in Sojern
- Efficiently launch, optimize and report on advertising campaigns by partnering closely with internal teams such as sales, ad operations, data insights, accounting, etc
- Maintain and grow Co-Op revenue by building relationships with DMO partners to foster collaboration and maximize program success
- Proactively mitigate client churn by listening to client experiences and anticipating needs
- Consult with clients to deliver key findings/results, provide thoughtful recommendations and lead them towards the best products to meet and exceed their needs
- Thoughtfully address the needs of your clients while staying aligned to the company’s vision
- Iterate on existing processes to create operational efficiencies
- Travel to client meetings, conferences or Sojern offices as needed
Skills
- Bachelor's degree from an accredited college or university
- 1-3 years account management/client/customer success experience
- A proven track record of building and maintaining successful client relationships
- Meticulous attention to detail and organizational skills, with the ability to efficiently manage multiple clients and campaigns daily
- Enthusiasm for the challenge of balancing operational tasks with high-level relationship management
- Strong analytical abilities and experience in data-driven decision making
- Excellent communication skills, both written and verbal
- Strong self-management skills; Employs a sense of urgency as needed
- Proven success in collaborating with internal and external teams, along with remote team members and managers
- Digital marketing experience (i.e. Display, Native, CTV, Meta and/or SEM) is highly preferred
Benefits
- Competitive compensation packages
- Stock options offered to every employee
- Bonusly program to reward and recognize team wins and performance
- Up to 40 hours of paid time per year to volunteer and give back to the community
- Flexi-Friday benefit
- Hybrid or remote work options for most roles
- Time-zone friendly work hours with async collaboration
- Team offsites planned annually
- Six employee resources groups
- Regular virtual and in office team building events
- Monthly company All Hands & leadership Q&As
- PTO allowance to recharge
- Comprehensive healthcare options
- Paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents)
- Retirement contributions and investment options (for applicable locations)
- Travel benefits (hotel stay benefit & IATA membership)
- Mental health, wellness & financial health resources
- Learning & development stipend
- Mentorship program
- Career development programs
- Leadership training
- Home office tech set up (laptop, monitor, keyboard, mouse)
- Monthly internet and phone allowance
- Modern tools to communicate and collaborate (Slack, Google Suite)
Company Overview