[Remote] Collections Representative
Note: The job is a remote job and is open to candidates in USA. Accendra Health is dedicated to making healthcare more accessible and is looking for a Collections Representative to follow up with insurance companies to resolve unpaid claims. The role involves researching overdue accounts, coordinating collection activities, and ensuring compliance with relevant regulations.
Responsibilities
- Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments
- Reviews unpaid and underpaid claims. Resubmits or appeals as necessary
- Verifies payment information adjustments to supervisor
- Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys
- Complies with the Fair Debt Collector Practices Act (FDCPA)
- Responds to customer inquiries regarding account status
- Researches customer’s accounts thoroughly and documents appropriately
- Resolves discrepancies and prepares adjustments and refunds as necessary
- Ensures that all information regarding collection activity of account is entered accurately into the billing system
- Brings recurring issues to the attention of the department supervisor
- Initiates payments and resubmits bills as necessary
- Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships
- Report to work punctually at assigned starting time, and have reliable, consistent attendance
- Performs other duties as required
Skills
- High school diploma is required
- One year of related experience is required
- Business Acumen
- Problem Solving/Analysis
- Communication Proficiency
- Personal Effectiveness/Credibility
- Basic skills in Word and Excel
- English (reading, writing, verbal)
- Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
Benefits
- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short-and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
Company Overview