[Remote] Configuration Management Database Administrator I

Note: The job is a remote job and is open to candidates in USA. Western Governors University is committed to expanding access to higher education through innovative online programs. The Configuration Management Database Administrator I will manage and optimize the organization's Configuration Management Database, ensuring data integrity and supporting effective IT Service Management processes.

Responsibilities

• Update the CMDB to ensure that CIs are identified, classified, and documented through escalated tasks in ServiceNow
• Enforce data standards, normalization, and validation to uphold data integrity
• Conduct audits to resolve discrepancies, duplicates, and inconsistencies
• Define CI types, classes, and attributes according to CSDM and organizational standards
• Maintain CI relationships to represent dependencies, architectures, and service models
• Configure dependency maps for impact analysis, risk assessment, and outage management
• Ensure that CI data reflects the production environment to support change processes
• Integrate the CMDB with ITSM tools and systems for data exchange and automation, including asset discovery from cloud (AWS, Azure, OCI) and onpremises environments
• Develop and maintain discovery scripts, patterns, and IRE rules to enrich CIs and prevent duplicates
• Collaborate with teams to enhance CMDB functionality and integration
• Generate reports on CMDB health, metrics, trends, and risks for stakeholders
• Analyze data, including mining for forecasts, to recommend optimizations and support IT governance
• Improve practices and update the Knowledge Library with new processes
• Act as a subject matter expert (SME), providing guidance to IT and business teams
• Build rapport with leaders and proactively involve infrastructure teams
• Lead training sessions on CMDB practices and systems
• Communicate updates and standards to ensure alignment
• Participate in CAB meetings, providing CI data and analysis
• Provide after-hours support for incidents through Microsoft Teams and OpsGenie
• Perform other duties and functions, including mentoring, as assigned

Skills

• High school diploma or equivalent
• One year of experience in Application Support Engineer I, Problem Analyst I, or software/infrastructure engineering
• Familiarity with AWS services
• Data mining experience for modeling and trends
• Advanced ServiceNow administration skills
• Familiarity with CSDM in CMDB
• Equivalent experience may substitute for education (one year of experience per one year of education, at manager's discretion)
• Self-motivated to work independently, prioritize, and manage multiple issues in high-pressure environments
• Ability to anticipate obstacles and develop contingency plans
• Awareness of technologies, architectures, and best practices; able to handle interruptions and multitask
• Adherence to standards across technology areas
• Advanced analytical skills for problem-solving with minimal intervention, including data mining
• Advanced communication skills for executive-level correspondence
• Senior-level understanding of university applications, systems, AWS, CSDM, and ServiceNow
• Ability to apply leadership principles and provide mentoring
• Bachelor's degree
• AWS Cloud Practitioner certification
• Linux+ certification
• ITIL Foundations v4 certification
• Knowledge of Agile methodologies
• IIQ experience

Benefits

• Bonuses
• Medical, dental, vision, telehealth and mental healthcare
• Health savings account and flexible spending account
• Basic and voluntary life insurance
• Disability coverage
• Accident, critical illness and hospital indemnity supplemental coverages
• Legal and identity theft coverage
• Retirement savings plan
• Wellbeing program
• Discounted WGU tuition
• Flexible paid time off for rest and relaxation with no need for accrual
• Flexible paid sick time with no need for accrual
• 11 paid holidays
• Other paid leaves, including up to 12 weeks of parental leave

Company Overview

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