[Remote] Customer Contact Center Representative

Note: The job is a remote job and is open to candidates in USA. Voya Financial is a Fortune 500 Retirement Services Company dedicated to providing financial opportunities for individuals and communities. They are seeking a Customer Contact Center Representative who will assist customers with their retirement plans through inbound calls, providing education and support to help them achieve their retirement goals.

Responsibilities

• Communicates effectively and confidently with all clients to make their financial lives better
• Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments
• Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals
• You will bring your authentic self to work
• Strive for first call resolution and take true ownership of customer needs and issues
• Asking as many questions as you need to understand the customers’ needs and priorities, and problem-solving in a metric driven environment
• Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues
• See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes
• Your voice matters at Voya
• Amazing team-player attitude with a commitment to excellent attendance and quality work

Skills

• College Degree and 1+ year of customer service experience
• Or, in lieu of college degree (HS Diploma or GED are required), 3+ years customer service experience
• Availability to work any shift within the Monday through Friday operating hours of 7:30am – 10pm EST
• Ability to engage with customers, build rapport, share and inform, and handle objections as they come up
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems
• Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment
• Amazing team-player attitude with a commitment to excellent attendance and quality work
• Experience in the Financial Service industry is a bonus but not required
• Bi-Lingual opportunities, with a $3,000 pay differential

Benefits

• Health, dental, vision and life insurance
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Company Overview

Company H1B Sponsorship