[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. InteLogix is a trusted leader in providing innovative solutions and exceptional services. The Customer Service Representative will handle inbound calls and emails from customers, addressing issues related to water services and ensuring a strong customer service experience.

Responsibilities

• Respond to incoming customer calls regarding their water or wastewater services
• Educate customers on billing details including explaining charges, payment options, and available assistance programs
• Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction
• Focus on first call resolution with each customer
• Assist customers with account management, including updates to personal information and services
• Document customer interactions in the call tracking system
• Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Perform additional duties as required by management

Skills

• High School Diploma or GED is required
• 1 year of customer service experience is required
• Excellent customer service experience
• Strong written and verbal communication skills
• Natural ability to empathize with customers
• Ability to project and convey a positive, concerned, and professional image to customers
• Ability to be adaptable and quickly adjust to change
• Must be able to conduct research efficiently and effectively while working within specific time constraints
• Adhere to policies and procedures
• Adhere to work schedule and punctuality requirements
• Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems
• Must be able to maintain a high level of confidentiality in dealing with customer information
• Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism
• Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable)
• Download speed must be 10 Mbps or higher
• Upload speed must be 5 Mbps or higher
• Dedicated workspace that is in a quiet and distraction free environment
• 1 year of call center experience is preferred

Benefits

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Company Overview