[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Optum is focused on improving health data and information flow to create a more connected system. The Customer Service Representative role involves providing expertise and customer service support to callers, answering inquiries, and ensuring a high-quality experience for patients and callers.
Responsibilities
- Answers inbound phone calls while providing a high-quality patient/caller experience
- Reviewing patient liability questions and concerns
- Schedules, reschedules and cancels appointments
- Performs referral coordination including completing Open Referrals and/or referral tracking queue
- Works all assigned work timely according to department standards and documents all actions in the system
- Registers new patients, verifies patient demographics and health insurance, updates patient information in designated databases
- Responds to general information requests and/or inquiries from patients, physicians, medical offices and other callers
- Communicates effectively and in a professional manner
- Processes all work-related responsibilities in an efficient, timely and accurate manner
- Other duties as assigned
Skills
- High School Diploma / GED
- Must be 18 years of age OR older
- 1+ years of experience in a call center answering customer service inquiries regarding healthcare
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Flexibility to work any 8-hour shifts between the hours of 8:00AM-5:30PM PST. This may not necessarily be within the individual's time zone in which he/she resides as it is based upon client need and the time zone in which the client operates
- Experience using EPIC
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
Company Overview
Company H1B Sponsorship