[Remote] Customer Service Representative - Bilingual

Note: The job is a remote job and is open to candidates in USA. Otter Products is hiring a Customer Service Representative for our Customer Service team. The CSR will answer a high volume of calls each day, assist consumers with product knowledge and warranties, and navigate multiple computer systems to ensure data accuracy.

Responsibilities

• Represent Otter Products LLC's two distinct product lines by acting as an honorable brand ambassador
• Efficiently assist consumers through multiple contact channels (phone, email and chat) with a positive attitude and desire to help in a thorough manner
• Wholeheartedly assist consumers with warranties while providing a unique, positive, and overall delightful experience
• Provide real-time product expertise to educate customers on technical knowledge of our products and to emphasize how our distinctive features benefit each consumer's lifestyle
• Accurately obtain and enter all relevant customer information and other data into the CRM with efficiency and attention to detail to avoid error and to ensure a one touch resolution
• Cleary and effectively communicate with manager, support staff, IT and peers as needed
• Abide by our Attendance Policy by maintaining a consistent and dependable record of attendance and punctuality
• Adhere to all metrics that directly correlate to the department's success, while meeting all performance-based Minimum Business Expectations
• Embrace the power of feedback in a professional and supportive manner to your manager and peers to support continued success of the organization
• Opportunity to support our consumers through retail, sales and Customer Service duties at the Otter Shop if interested. Refer to Retail Store Associate job description
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment
• Other duties as assigned

Skills

• Minimum of three current months in the Otter Products Customer Service department as a temporary employee while meeting or exceeding temp metrics required
• Must live/work in Colorado or Wyoming within 60 miles of our headquarters at 209 S. Meldrum St., Fort Collins, CO 80521
• Strong written and verbal communication skills required
• Bilingual in English/Spanish required
• High School Diploma or equivalent preferred

Benefits

• Profit Sharing Program
• Customer Service Performance Based Incentive Program
• Medical
• Dental
• Vision
• Basic life
• Voluntary life
• Long-term and short-term disability
• Employee assistance program
• Flexible spending accounts
• Health savings account
• 401(k) retirement plan
• Accrued paid time off based on seniority
• Volunteer time off
• Parental leave
• Bereavement leave
• Company holidays
• Years of service awards

Company Overview