[Remote] Customer Service Representative - Remote Opportunity

Note: The job is a remote job and is open to candidates in USA. Amynta Group is a nationwide insurance wholesaler focused on servicing Enterprises of all sizes with commercial insurance products. The Customer Service Representative I is responsible for providing exceptional customer service to a network of agents by handling a high volume of calls and resolving customer issues.

Responsibilities

• Handles a high volume of inbound phone calls and chats; responds to and resolves customer issues in a timely fashion
• Assists consumers by providing highest level of customer service; remains professional and polite at all times
• Attends to clients’ needs by producing certificates, policies, endorsements, and other related items
• Serves as a mentor to new hires or other staff, which may include providing direction and training
• Performs other duties as assigned

Skills

• High school graduate or equivalent education is required
• A positive attitude and a high level of integrity is required
• Ability to read and interpret information
• Proficient computer and data entry skills; comprehensive knowledge of computer operations, including software and web-based programs
• Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.)
• Self-motivated with strong work ethic, time management and interpersonal skills; ability to work well with others
• Ability to operate dual screens and multitask; detail-oriented; follows instructions
• Knowledge and understanding of department metrics for call handling and quality
• Willingness to learn; flexibility to adapt to changes
• 1-year minimum customer service experience in a call center environment is preferred
• Office or customer service experience is preferred
• Post-secondary education is preferred

Benefits

• Major Holidays off
• Paid Vacation
• Benefits including health, dental, vision and a 401(k)

Company Overview

Company H1B Sponsorship