[Remote] Customer Service Specialist (Swing Shift)

Note: The job is a remote job and is open to candidates in USA. Superior Electrical, Mechanical, and Plumbing, Inc. is a statewide provider of commercial service and new construction, specializing in plumbing, electrical, HVAC, and maintenance solutions. They are seeking a Customer Service Specialist to serve as the primary point of contact for customers, providing responsive support and ensuring a positive customer experience.

Responsibilities

• Respond promptly and effectively to customer inquiries via phone, email or external client portals
• Provide accurate information about products, work orders, and policies
• Resolve customer issues and complaints with professionalism and empathy
• Document customer interactions and update account information as needed
• Collaborate with other departments to ensure customer satisfaction
• Identify opportunities to improve service processes and customer experience

Skills

• Proven experience in customer service or a related role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to handle difficult situations with patience and professionalism
• Proficiency in using customer service software and MS Office Suite
• Type accurately and consistently at 40 words per minute (WPM)
• High school diploma or equivalent; additional education or certifications are a plus
• Knowledge of commercial construction terminology

Company Overview