[Remote] Customer Success Engineer
Note: The job is a remote job and is open to candidates in USA. ServiceCore is a rapidly growing field-service Software as a Service platform serving the portable sanitation and dumpster industries. They are seeking a Customer Success Engineer to provide Tier 3 technical support, focusing on investigating and documenting complex technical issues before they reach Engineering.
Responsibilities
- Own escalated technical issues once they exceed frontline or Tier 2 troubleshooting
- Reproduce and validate bugs across production, staging, or test environments
- Determine whether issues are product defects, data inconsistencies, configuration problems, or expected behavior
- Query databases and review logs to understand system state and failure modes
- Test backend APIs to isolate and confirm root causes
- Write or adapt lightweight scripts to support investigation, validation, or data analysis
- Create high-quality engineering tickets with clear problem statements, reproduction steps, expected vs actual behavior, and supporting evidence
- Partner with Product and Engineering to clarify scope, impact, and priority of escalated issues
- Identify patterns and recurring issues to help surface systemic problems
Skills
- Strong technical foundation. You are comfortable working directly with production data and systems, including: Writing SQL queries against Postgres to investigate and validate data
- Testing APIs using Postman and/or cURL to isolate backend issues
- Writing or adapting Node.js scripts for data parsing, validation, or troubleshooting
- Using Git to check out branches, test fixes, and validate changes
- Technically curious and hands-on. You enjoy digging into logs, queries, and system behavior to understand what's actually happening—not just what was reported
- Practical and outcome-focused. You care about identifying the root cause and getting issues to a clear next step, not just documenting symptoms
- Clear and structured communicator. You can turn complex investigations into clean, actionable engineering tickets with clear reproduction steps and supporting evidence
- Comfortable working deep in the weeds. Investigating bugs, reviewing logs, testing hypotheses, and running scripts are a normal part of your day
- Organized and accountable. You manage a steady flow of escalations, follow through on investigations, and don't need constant oversight to stay on track
- Adaptable and eager to learn. You pick up new systems and workflows quickly and are comfortable working through ambiguity
Benefits
- 14 Company Holidays in addition to Unlimited PTO
- Healthcare, dental and vision insurance with generous employer contributions
- 401K w/ match
- Regular lunches and a fully-stocked kitchen (if in Denver)
- Bi-weekly Grubhub lunch stipend for remote folks
- Company-provided hardware of your choice/configuration
Company Overview