[Remote] Customer Support Representative
Note: The job is a remote job and is open to candidates in USA. PeopleJoy provides managed education benefits software for employers committed to their people and their purpose. They are seeking a customer-obsessed problem solver to support clients and their employees by guiding borrowers through education assistance programs and ensuring they receive clear and empathetic support.
Responsibilities
- Respond to client inquiries via phone, email, chat, SMS, and ticketing systems in a supportive, professional manner
- Resolve non-technical issues using PeopleJoy’s approved workflows, scripts, and templates
- Analyze borrower needs to determine next steps, required documentation, or program-specific guidance
- Collaborate with other CSRs to resolve complex or escalated cases
- Surface workflow gaps or borrower friction points to the product and operations teams
- Accurately document all interactions and case actions in PeopleJoy’s CRM and internal tools
Skills
- Strong communication skills
- Attention to detail
- Ability to operate within structured, high-impact processes
- Process-driven and organized
- Professional and empathetic communication
- Strong work ethic and reliable follow-through
- High empathy for borrowers navigating financial stress
- Quick learner who can master new program rules with guidance
- Dependable team player who follows processes and asks questions when needed
Benefits
- Medical
- Dental
- 401(k) match
- Short- and long-term disability
- Life insurance
Company Overview