[Remote] Customer Support Specialist - Labs

Note: The job is a remote job and is open to candidates in USA. Fullscript is an industry-leading health technology company focused on improving patient care through innovative tools and solutions. They are seeking a Customer Support Specialist - Labs to provide exceptional service to practitioners and patients, ensuring satisfaction and fostering meaningful relationships. The role involves proactive assistance, effective communication, and a commitment to maintaining high service metrics.

Responsibilities

• Complete about 25 contacts per day (average of 125 per week)* across all channels
• Maintain a CSAT of >90%*
• Maintain a QA score of >90%*
• Maintain a wrap up time of 90%
• Maintain a QA score of >90%
• Maintain a wrap up time of