[Remote] Customer Support Specialist - US
Note: The job is a remote job and is open to candidates in USA. Sendoso is a venture-backed company focused on creating meaningful connections in a digital world. The Customer Support Specialist is responsible for delivering ongoing support and guidance to customers, ensuring exceptional experiences through various communication channels.
Responsibilities
- You’ll spend most of your scheduled day on the front lines working with customers over email, phone, and chat
- You’ll maintain a queue of cases that you will continue to work through customer contact up to the resolution
- Advocate for our customers to help prioritize future enhancements and trouble spots to improve the customer and internal team’s usage of our product
Skills
- 1+ years history of success interacting with customers over email, phone, and chat
- An exceptional customer experience background while proving customer advocacy and empathy
- Excellent written/verbal communication and interpersonal skills
- Comfortable working in a performance-based and structured environment
- A history of meeting and exceeding KPI's and Customer Expectations
- Analytical approach to navigating, investigating, and understanding how products work
- An aptitude for learning new products, processes, and systems
- Organizational management in setting priorities, adherence to scheduled activities, and timely responses to customers
- Strong technical troubleshooting skills, perseverance, and patience
- Creative problem solving to bring issues to resolution including discovering workarounds using any and all available resources
- Ability to work independently
- Having experience working in a SaaS Support environment
- You have worked in a fast-paced call center environment
Benefits
- Comprehensive Medical Plans plans - we’ve got you covered!
- Take-What-You-Need Time Off
- LSA (Lifestyle Spending Account) with Compt
- 401K Plan
- FSA Plan
- Free General Medical & Mental Health care via Healthjoy
- Volunteer Time Off
- Birthday Time Off
- Generous parental leave benefits for both birthing and non-birthing parents
- Access to Employee Assistance Programs (EAPs)
- End-to-end family planning discounts through KindBody
- Discounted pet insurance through Pin Paws
- Free and discounted legal benefits through Rocket Lawyer
- Financial wellness benefits through Morgan Stanley
Company Overview