[Remote] Data Analyst

Note: The job is a remote job and is open to candidates in USA. NMI is a company that enables partners with choice in the payments industry, and they are seeking a talented SaaS Implementation and Support Data Analyst. The role involves managing the implementation of a CRM platform, providing support and training to clients, and collaborating with cross-functional teams to define data needs and solutions.

Responsibilities

• Managing full-lifecycle implementation of a payments industry CRM and Residuals platform, ensuring seamless deployment and successful adoption
• Acting as the subject matter expert within the Merchant Central Support team for handling tasks and requests pertaining to the Residuals module
• Solving residual calculation tickets accurately using Excel and the Merchant Central platform
• Interacting with clients over Zoom and email that have questions pertaining to residual calculations, and configuration updates
• Creating new mathematical formulas and verifying existing formulas to ensure that residual income calculations are being reported correctly on client sites
• Provide clear, professional guidance on using and configuring Merchant Central Residuals module, tailoring explanations to clients’ needs and varying levels of technical expertise
• Logging software issues, bugs or inconsistencies that are reported by clients using JIRA and Zendesk tools
• Creating visual mockups and written descriptions of suggestions for the development team related but not limited to the Residuals functionality
• Training and coaching new clients on the benefits of Merchant Central to ensure maximum adaptability and stickiness
• Taking interest in and educating yourself about the payments industry to be able to provide the most accurate and up to date information
• Collaborate with cross-functional teams with a focus on Sales and Partner Experience to define data needs and implement data-driven solutions
• Communicate findings effectively to both technical and non-technical stakeholders
• Assist in conducting ad-hoc analyses and data extraction when needed

Skills

• Bachelor's degree in Computer Science, Finance, Accounting, Mathematics, Statistics, or a related field
• 1-2 years of experience in a role involving data analysis or data science, or equivalent academic experience
• 2+ years of experience implementing or supporting SaaS software
• Experience working in a ticketing system on a daily basis. Preferably Zendesk
• Experience with BigQuery or similar SQL-based data analytics tools
• Proficiency with Microsoft Excel
• Familiarity with SQL or Python is a plus

Benefits

• Flex PTO.
• US Holidays observed.

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