[Remote] Dispatcher - Wakefern
Note: The job is a remote job and is open to candidates in USA. SHI International Corp. is a global provider of IT solutions and services, seeking a motivated individual to join their Modern Workplace Services team as a Dispatcher. The role involves receiving service requests, managing tickets in the call management system, and dispatching work orders to Field Service Technicians for IT and point-of-sale hardware repairs.
Responsibilities
- Receive service requests from customers and create corresponding tickets in SHI’s call management system for assignments to Field Service Technicians
- Communicate effectively with internal teams and SHI customers via telephone, Microsoft Teams, and email
- Monitor and oversee call assignments to ensure all service requests are properly assigned and accepted by technicians
- Make necessary system corrections and adjustments based on feedback from the field
- Closely monitor email for incoming service requests and other critical communications
- Update technician schedules as needed to reflect changes and maintain accuracy
- Verify that all service requests include complete customer information and the required details for successful dispatch
- Work flexible shifts, including evenings and weekends, and be available for on-call overnight hours to handle emergency calls
Skills
- Completed High School Diploma or GED
- Experience in/with Microsoft office tools preferred
- Previous experience as a dispatcher or in a call center/help desk environment
- Ability to effectively multi-task and prioritize in a fast-paced, high-volume setting
Benefits
- Medical
- Vision
- Dental
- 401K
- Flexible spending
Company Overview