Remote E-commerce Support Agent (AI Tools)
<p>Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.</p><h3>Remote <em>E-commerce</em> <em>Support</em> Agent (<em>AI</em> Tools)</h3><p><strong>Location:</strong> Remote<br><strong>Time Zone:</strong> US Time Zones (EST–PST)<br></p><h3><strong>Role Overview</strong></h3><p>We are hiring a Remote <em>E-commerce</em> <em>Support</em> Agent to <em>support</em> customers across online <em>sales</em> channels while leveraging <em>AI</em> tools to improve efficiency and consistency. This role is ideal for someone comfortable handling high volumes of customer inquiries in a fast-paced <em>e-commerce</em> environment.</p><h3><strong>Key Responsibilities</strong></h3><ul><li><p>Respond to customer inquiries related to orders, returns, refunds, and shipping</p></li><li><p>Use <em>AI</em> tools to assist with response drafting and <em>ticket</em> categorization</p></li><li><p>Manage high-volume <em>support</em> queues across <em>email</em> and chat</p></li><li><p>Ensure accurate and empathetic customer communication</p></li><li><p>Update customer and order records within <em>support</em> and <em>e-commerce</em> systems</p></li><li><p>Identify recurring issues and flag trends to the broader team</p></li></ul><h3><strong>Required Qualifications</strong></h3><ul><li><p>Previous experience supporting customers in an <em>e-commerce</em> environment</p></li><li><p>Practical experience using <em>AI</em> tools to assist with written customer communication</p></li><li><p><strong>Prior experience working remotely is mandatory</strong>, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered</p></li><li><p>Strong multitasking and prioritization skills</p></li><li><p>Comfort working with <em>high ticket</em> volumes and repetitive workflows</p></li></ul><h3><strong>Preferred Qualifications</strong></h3><ul><li><p>Experience with <em>Shopify</em>, WooCommerce, or similar platforms</p></li><li><p>Familiarity with <em>customer support</em> metrics such as CSAT and response times</p></li><li><p>Experience supporting omnichannel customer service operations</p></li></ul><h3><strong>Tools & Technology</strong></h3><ul><li><p><em>E-commerce</em> Platforms: <em>Shopify</em>, WooCommerce, or similar</p></li><li><p><em>Support</em> Tools: Gorgias, Zendesk, <em>Intercom</em></p></li><li><p><em>AI</em> Tools: ChatGPT, <em>AI</em>-powered <em>support</em> assistants</p></li><li><p>Collaboration: Slack, Zoom, Google Workspace</p></li></ul><p>We connect top talent with vetted employers, competitive pay, and real growth opportunities.</p>