[Remote] Forward Deployed Engineer

Note: The job is a remote job and is open to candidates in USA. Talkdesk is a cloud contact center leader focused on redefining customer experiences. The Forward Deployed Engineer (FDE) will assist in the technical execution of customer deployments and contribute to building AI-powered solutions, while developing expertise in Agentic AI.

Responsibilities

• Assist in the technical delivery of customer deployments
• Contribute to designing and implementing components of AI agent solutions, working closely with senior engineers to ensure solutions follow best practices for security, reliability, and scale
• Write clean, maintainable code and use Talkdesk and 3rd-party APIs/SDKs to build, test, and deploy AI agents, prototypes, and integrations
• Support development work from initial prototype through production under guidance from more senior FDEs
• Participate in customer-facing technical discussions by helping clarify requirements, addressing basic technical inquiries, and ensuring alignment between customer needs and implementation plans
• Escalate complex issues to senior team members as needed
• Document deployment learnings, edge cases, and common customer needs to support internal knowledge sharing
• Provide structured feedback to Product and Engineering teams to help improve tooling, workflows, and developer experience
• Actively develop your expertise in AI agent architecture, integration patterns, and production-grade delivery
• Learn from senior FDEs and contribute to improving team processes, reusable patterns, and delivery best practices

Skills

• 1–2+ years of experience in software engineering, solutions engineering, or a related technical field
• Foundational experience contributing to the development or deployment of AI/ML systems, LLM-based applications, or automation workflows (academic or professional)
• Proficiency in JavaScript, Python, TypeScript, or similar languages, with a focus on writing clean and reliable code
• Working knowledge of APIs, webhooks, and basic systems integration concepts
• Familiarity with prompt engineering principles and an understanding of how LLM-based agents operate
• Ability to communicate clearly with technical and non-technical stakeholders and collaborate effectively on cross-functional teams
• Experience with Retrieval-Augmented Generation (RAG) architectures or vector databases (e.g., Pinecone, Weaviate, Milvus)
• Exposure to Healthcare, Financial Services, or other regulated environments
• Knowledge of the Contact Center (CCaaS), Unified Communications (UCaaS), or Customer Experience (CX) industry
• Demonstrated interest in AI engineering through coursework, personal projects, or open-source contributions

Benefits

• Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• Retirement Benefits : 401(k) plan
• Paid Time Off : Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
• Paid Holidays : Talkdesk offers 14 paid holidays each year.
• Paid Sick Leave : Employees have uncapped paid time off, subject to manager approval and consistent with business needs.

Company Overview

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