[Remote] Founding account executive

Note: The job is a remote job and is open to candidates in USA. 14.ai is an innovative company focused on AI-native customer experience for B2C brands. As a Founding Account Executive, you will engage with customers, manage the sales cycle, and help DTC brands scale their support operations through AI solutions.

Responsibilities

• Own the full sales cycle from prospecting to close for B2C brands looking to transform their customer support
• Run discovery calls that uncover real pain points around support volume, BPO costs, and scaling challenges
• Deliver product demos that show how 14.ai achieves auto-resolution with sub-10 second reply times
• Build relationships with founders, COOs, and CX leaders at DTC brands on Shopify, TikTok Shop, and other platforms
• Shape our go-to-market strategy based on what you learn in live customer conversations
• Partner with our founders to refine messaging, pricing, and product positioning
• Become a product expert who can speak fluently about AI agents, integrations, and e-commerce workflows

Skills

• Hungry and scrappy: you thrive in early-stage environments where you build the playbook, not follow one
• Customer-obsessed: you listen deeply, ask smart questions, and genuinely care about solving problems
• Technical enough: you can learn complex products quickly and explain AI/automation to non-technical buyers
• Results-driven: you love hitting goals and understand that revenue is the lifeblood of startups
• Excellent communicator: you write crisp emails, run tight meetings, and build trust fast
• Ambitious: you want equity, responsibility, and the chance to define a category
• Experience selling B2B SaaS to e-commerce or DTC brands
• Familiarity with Shopify, TikTok Shop, or CX tooling
• Prior work at an early-stage startup (seed to Series A)

Benefits

• Real equity and the opportunity to build something from the ground up
• Work directly with experienced founders who've built and sold AI companies
• You're not selling a commodity; you're defining a new way brands think about support
• Every deal you close changes how a company operates and scales

Company Overview